Open To Work
Ena Winesberry
Surprise,AZ
Summary
Seasoned professional with extensive expertise in customer education and customer service, driving increased client satisfaction. Proficient in communication, organizational, and problem-solving skills, utilizing tools like Salesforce and Microsoft Office to streamline processes. Demonstrates a strong attention to detail, work ethic, and is adept at fostering client relationships.
Overview
15
15
years of professional experience
6049
6049
years of post-secondary education
1
1
Certification
Work History
HEALTH INSURANCE SALES AGENT
HP One
07.2023 - Current
- Educate clients on Medicare options, enhancing client understanding and satisfaction
- Collect and assess client information to determine eligibility, improving accuracy in applications
- Provide plan details, clarifying benefits and coverage comprehensively.
- Guide Medicare-eligible clients through enrollment processes, resulting in increased client satisfaction
- Collaborate with clients via phone to finish applications, making sure they are clear and follow Medicare guidelines.
HEALTH INSURANCE SALES AGENT
Health Insurance King
Irving, TX
06.2022 - 01.2023
- Sold diverse health insurance policies, tailoring plans to individual needs and conditions.
- Conducted thorough client interviews to assess insurance needs, resulting in customized solutions that significantly increased policy uptake.
- Customized insurance solutions, enhancing client satisfaction and retention.
- Explained policy features clearly, facilitating informed client decisions.
- Boosted sales through effective communication and personalized service.
SALES SPECIALIST
Haynes Furniture
Richmond, VA
12.2020 - 04.2021
- Delivered excellent customer service on home decor pricing and financing options.
- Boosted sales by 13% within three months through strategic upselling.
- Handled sales transactions efficiently using computer systems.
- Enhanced customer satisfaction by ensuring timely delivery and availability.
- Utilized persuasive techniques to drive product purchases.
PAYROLL/HR COORDINATOR
Aleris Rolled Products
Richmond, VA
02.2017 - 04.2017
- Managed payroll processing and reporting using Kronos and UltiPro for accurate financial records.
- Created and updated personnel files with Oracle HRIS, ensuring data integrity and compliance.
- Ensured compliance with HIPAA and I-9 regulations, maintaining legal standards.
- Coordinated new hire onboarding, streamlining the integration process.
- Conducted exit interviews, providing insights for employee retention strategies.
IT RECRUITER
BranCore Technologies
Richmond, VA
03.2015 - 12.2016
- Recruited IT talent for Fortune 500 clients, achieving hiring goals.
- Utilized an applicant tracking system, streamlining recruitment and improving data accuracy for better decision making.
- Led initial candidate screenings, ensuring alignment with client needs and improving selection accuracy.
- Negotiated competitive salary packages, securing top talent and fostering positive employment relationships.
- Coordinated seamless interview processes, enhancing client and candidate experience.
- Drafted offer letters and ensured compliance with company policies.
HUMAN RESOURCES ASSISTANT
The Library of Virginia
Richmond, VA
10.2013 - 11.2014
- Facilitated new hire orientations, improving onboarding efficiency and employee satisfaction.
- Managed timesheets and PTO forms, ensuring accurate payroll processing and compliance.
- Supported talent acquisition through state RMS, enhancing recruitment effectiveness.
- Drafted and edited email correspondence, maintaining clear communication with stakeholders.
- Maintained personnel files, ensuring data accuracy and regulatory compliance.
WORKFORCE SERVICES OFFICE SUPPORT SPECIALIST
Virginia Employment Commission
Richmond, VA
10.2011 - 11.2013
- Managed VWC email systems and handled inquiries, enhancing user satisfaction and reducing response time for over 200 users.
- Reviewed and verified job seeker and employer data, ensuring compliance and accuracy.
- Assisted in employer authentication, improving verification efficiency by researching state databases.
- Interviewed candidates, matched skills to roles, enhancing job placement success.
- Guided job seekers with Virginia Workforce tools, improving employment outcomes.
- Led workshops and computer classes; Coordinated job fairs, increasing employer-candidate connections.
Education
LICENSED INSURANCE AGENT-LIFE, HEALTH, AND ANNUITIES -
Kaplan Financial
Irving, TXHUMAN RESOURCES MANAGEMENT CERTIFICATE -
Black Hawk College Online
BACHELOR'S IN BUSINESS ADMINISTRATION (BBA) -
Averett University
Danville, VASkills
- Communication (written/oral)
- Interpersonal
- Customer Service
- Administrative
- Sales
- Organizational
- Problem-solving
- Analytical
- Research
- Interviewing
- Microsoft Office
- Teams
- Zoom
- Oracle
- Workday
- Salesforce
- ATS
- VA RMS
- Ulti-Pro
Certification
- SHRM-CP CERTIFICATION, 04/01/15, 01/31/19
- PHR CERTIFICATION, 10/01/14, 01/31/18
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkMinimum Desired Compensation
$28/hrTimeline
HEALTH INSURANCE SALES AGENT
HP One
07.2023 - Current
HEALTH INSURANCE SALES AGENT
Health Insurance King
06.2022 - 01.2023
SALES SPECIALIST
Haynes Furniture
12.2020 - 04.2021
PAYROLL/HR COORDINATOR
Aleris Rolled Products
02.2017 - 04.2017
IT RECRUITER
BranCore Technologies
03.2015 - 12.2016
HUMAN RESOURCES ASSISTANT
The Library of Virginia
10.2013 - 11.2014
WORKFORCE SERVICES OFFICE SUPPORT SPECIALIST
Virginia Employment Commission
10.2011 - 11.2013
LICENSED INSURANCE AGENT-LIFE, HEALTH, AND ANNUITIES -
Kaplan Financial
HUMAN RESOURCES MANAGEMENT CERTIFICATE -
Black Hawk College Online
BACHELOR'S IN BUSINESS ADMINISTRATION (BBA) -
Averett University