Fluent arabic speaker. Advanced understanding of medical terminology. Nursing major at palm beach state college.
Overview
6
6
years of professional experience
Work History
Bascom Palmer Eye Institute
08.2023 - Current
Monitored front desk traffic to support patients day to day needs
Assisted patients and staff scheduling day to day appointments
Modeled professional behavior with assisting patients
Checking in and Out
Scheduling appoinments
Thorough Understanding of EPIC software
Understanding of HMO’s and PPO’s
Front Desk Academic Success Center
BROWARD COLLEGE ASC
01.2021 - 08.2022
Monitored front desk traffic to support Student satisfaction
Assisted students with developing positive academic strategies to improve learning and boost self-confidence
Utilized technology to enhance and extend the learning process
Engage actively with students to build confidence in the subject matter and help improve study methods
Helped navigate students through their online learning experience and gave them the confidence to develop their skills at home
Sales Associate Team Leader
CLASSY GIRL BEAUTY SUPPLY
03.2019 - 12.2020
Encouraged customers to make additional purchases and suggested relevant items
Operated cash register and POS to handle purchases, refunds, and exchanges for customers
Greeted and escorted customers to product racks and shelves to assist with finding merchandise
Placed special orders, submitted online orders, or contacted other stores to find desired items
Analyzed sales data to identify trends and make recommendations for improvement
Held daily check-ins with team members to set objectives and monitor progress
Education
High School Diploma -
Piper High School
Associates in Science -
Broward college
05.2021
Skills
As a medical receptionist, I expertly manage a busy schedule, juggling appointment bookings, patient inquiries, and insurance processing with precision and efficiency
My strong communication skills help me address patient concerns with empathy and clarity, creating a welcoming environment that eases their anxiety
A proficiency with EMR software allows me to quickly and accurately input patient information, manage medical histories, and update records in real-time
In my previous roles in retail and sales,I adeptly engaged with customers, pinpointed their needs, and provided tailored recommendations that not only enhanced their satisfaction but also drove significant sales growth
My expertise in visual merchandising and inventory management ensured that products were attractively displayed and stock levels were well-maintained, contributing to a smooth shopping experience
I effectively navigated foreign Arabic students through the complexities of college life, providing them with comprehensive support to ensure a smooth transition
By addressing language barriers and offering personalized assistance, I helped these students confidently manage their coursework and engage fully with their academic community
Clinical Business Operations Representative at Bascom Palmer Eye Institute -University of MiamiClinical Business Operations Representative at Bascom Palmer Eye Institute -University of Miami