Enchantee Henderson
Forney,TX
Summary
Experienced professional specializing in Education and records management and administrative support. Skilled in handling high-volume call center environments, maintaining data security, and ensuring compliance with industry regulations. Recognized for proactive problem-solving and strong organizational skills. Open to remote roles that utilize customer support and data management expertise.
Overview
18
18
years of professional experience
Work History
SEMS Clerk
ALIEF ISD
Houston, TX
01.2024 - Current
- Processed student enrollment documents efficiently and accurately.
- Communicated effectively with parents regarding student needs and concerns.
- Implemented filing systems to streamline access to important documents.
- Scanned documents into digital formats ensuring accuracy of content.
- Supported office clerical functions using word processing and other software, email and office machines.
- Scheduled meetings and coordinated distribution of materials to enhance attendee preparedness.
- Collaborated with team members to complete tasks on time and support project goals.
Health Information Specialist/Claims Support Assistant
Ciox/Datavant
Remote
06.2023 - 09.2023
- Provided high-quality customer service through inbound and outbound calls regarding record requests, facilitating timely access to medical information.
- Retrieved and managed medical records, ensuring compliance with data privacy regulations to protect patient information.
- Communicated with patients, healthcare providers and insurance carriers to verify missing documents, and claim status.
- Maintained productivity and quality standards while working multiple billing and work queues
- Verified patient eligibility, benefits, authorizations, and provider information prior to claim submission.
- Updated patient and claim records in billing systems with accurate and timely documentation
SEMS Clerk
Aldine ISD
Houston, TX
08.2022 - 07.2023
- Managed student records to ensure compliance with district policies, enhancing administrative efficiency.
- Scheduled and coordinated Admission, Review, and Dismissal (ARD) meetings.
- Handled high call volumes, directing inquiries efficiently.
- Maintained organization of student files, both electronically and manually.
- Processed incoming documents related to special education services and compliance.
- Communicated with parents and guardians regarding children's progress and status changes, fostering strong relationships and support.
- Performed office clerical functions using word processing, email, and office machines to streamline daily operations.
Record Retrieval Specialist/ Claims Support(PT)
ABI Document Support Services
Tomball, TX
05.2022 - 08.2022
- Processed and mainly reviewed medical claims for accuracy, completeness, and insurance compliance requirements
- Conducted outbound calls to healthcare providers, legal offices, and corporations to successfully retrieve records.
- Managed inbound inquiries with professionalism, assisting clients with requests and documentation.
- Maintained tracking systems to ensure timely processing of requests.
- Delivered outstanding customer service while upholding confidentiality standards.
- Organized and maintained confidential legal documents and records to support compliance and accessibility.
- Processed incoming legal correspondence and distributed to appropriate departments.
- Handled requests for information from attorneys and external parties, ensuring timely and accurate responses.
- Updated patient and claim records in billing systems with accurate and timely documentation
- Maintained up-to-date knowledge of legal terminology and recordkeeping practices.
- Scanned paper documents into digital format for storage purposes.
Campus Support Team Assistant (CSTA)
Humble ISD
Humble, TX
08.2021 - 07.2022
- Coordinated school operations to ensure compliance with program regulations.
- Liaised between parents, staff, and specialists to effectively resolve concerns.
- Supported Special Education Department through clerical tasks including filing, copying, faxing, and data entry.
- Scheduled meetings, maintained records, and prepared reports for the Special Education Department.
- Implemented filing systems for easy access to student records and documentation.
- Managed data entry tasks and maintained filing systems for easy record retrieval.
ISS/ Campus Support
GCCISD
Baytown, TX
08.2013 - 07.2021
- Demonstrated strong problem-solving skills dealing with student conflict, resolving issues efficiently and effectively.
- Engaged in campus events to enhance student participation and foster community connections.
- Developed individualized behavior support plans for students with diverse needs.
- Executed daily responsibilities with accuracy and efficiency, ensuring smooth operations.
- Coordinated schedules and communications to support administrative functions effectively.
- Built relationships with students and guardians through active communication and positive feedback.
Referral Specialist / Front Office Assistant
Dr. Gary Burman
Channelview, TX
11.2008 - 12.2009
- Managed patient referrals to ensure timely appointments with specialists.
- Scheduled patient appointments and facilitated referral processes to streamline access to care.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Assisted patients by answering questions and providing information about referrals to improve their understanding and experience.
- Provided high-level customer service, handling inquiries from patients and families.
- Maintained accurate medical records while ensuring confidentiality.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
Education
HS Diploma -
Ross S. Sterling High School
Baytown, TX05-2006
Some College (No Degree) - Education
Walden University
Minneapolis, MNSkills
- Proficient in using hand and power tools
- Records Management
- Compliance
- Healthcare Regulations
- Privacy Regulations
- Data Security
- Administrative Support
- Scheduling
- Calendar Management
- Customer Service
- Multitasking
- Problem-Solving
- Remote Work Proficiency
- Professional Communication
- Documentation review
- Insurance coverage verification
- Claims processing
- Problem solving
References
References Available Upon Request
Timeline
SEMS Clerk
ALIEF ISD
01.2024 - Current
Health Information Specialist/Claims Support Assistant
Ciox/Datavant
06.2023 - 09.2023
SEMS Clerk
Aldine ISD
08.2022 - 07.2023
Record Retrieval Specialist/ Claims Support(PT)
ABI Document Support Services
05.2022 - 08.2022
Campus Support Team Assistant (CSTA)
Humble ISD
08.2021 - 07.2022
ISS/ Campus Support
GCCISD
08.2013 - 07.2021
Referral Specialist / Front Office Assistant
Dr. Gary Burman
11.2008 - 12.2009
HS Diploma -
Ross S. Sterling High School
Some College (No Degree) - Education
Walden University