Endalkachew Mamo
Chino,ca
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Non Emergency Medical Transportation
Ethio Non-Emergency Medical Transportation Inc
Chino
04.2016 - 03.2024
- Maintained a clean vehicle interior and exterior at all times.
- Utilized appropriate equipment such as lifts, ramps, wheelchairs and other specialized devices safely when transferring patients between vehicles and locations.
- Assisted in the transportation of patients to and from medical appointments.
- Provided safe, timely and reliable non-emergency medical transportation services.
- Ensured that all passengers are properly secured in seat belts or other restraining devices before starting trips.
- Completed required paperwork accurately and on time for each transport assignment including trip logs, invoices, incident reports.
- Provided assistance with loading and unloading of wheelchairs or stretchers into the vehicle.
- Adhered to company policies and procedures related to patient confidentiality and HIPAA regulations.
- Operated a variety of vehicles including vans, buses and wheelchair accessible vehicles.
- Performed pre-trip inspections before each shift.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Logged deliveries, drop-off times and special conditions in company system.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
Taxi Driver
Yellow Cab of Pomona
03.2008 - 06.2015
- Provided door-to-door service for passengers in a safe and courteous manner.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Assisted passengers with special needs, ensuring a comfortable and safe ride.
- Built rapport with regular customers to encourage repeat business.
- Provided excellent customer service, including assisting passengers with luggage and answering queries.
- Safely transported passengers to desired destinations, adhering to traffic laws and regulations.
- Appeared at designated appointments according to schedule.
- Conferred with dispatch to meet schedule targets and incorporate changes.
- Ensured vehicle met regulatory requirements and underwent scheduled inspections.
- Offered riders information about local attractions and restaurants.
- Handled emergency situations calmly and followed protocol for passenger safety.
- Performed basic vehicle maintenance checks to ensure safety and reliability.
- Managed cash and electronic payments for fares accurately.
- Applied mathematical skills to determine fares and change.
- Resolved fare disputes diplomatically, maintaining a positive company image.
- Provided feedback to management on route issues or customer concerns.
- Greeted passengers warmly and professionally and engaged in conversation.
Cashier
Arco Ampm
Ontario, CA
02.2003 - 03.2008
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Resolved customer complaints professionally in accordance with company policy.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Ensured compliance with all safety regulations within the store environment.
- Stocked shelves with merchandise when needed.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Used suggestive selling techniques to promote add-on sales.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Counted and balanced cashier drawers.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Built and maintained productive relationships with employees.
Cashier
Mobil Gas Station
Claremont, CA
03.1997 - 11.1999
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Resolved customer complaints professionally in accordance with company policy.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Ensured compliance with all safety regulations within the store environment.
- Stocked shelves with merchandise when needed.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Built and maintained productive relationships with employees.
- Helped customers find specific products, answered questions, and offered product advice.
Taxi Driver
Yellow cab of Pomona
Education
Liberal Arts And General Studies
Mt San Antonio College
Walnut, CA06-1994
Languages
English
Professional
Spanish
Limited
Certification
- AA degree
- 3 more years of education In the Engineering field.
Affiliations
- Exercise 3 times a week
- Love to Cook
- Good at Chess
- Good at Math
References
References available upon request.
Timeline
Non Emergency Medical Transportation
Ethio Non-Emergency Medical Transportation Inc
04.2016 - 03.2024
Taxi Driver
Yellow Cab of Pomona
03.2008 - 06.2015
Cashier
Arco Ampm
02.2003 - 03.2008
Cashier
Mobil Gas Station
03.1997 - 11.1999
Taxi Driver
Yellow cab of Pomona
Liberal Arts And General Studies
Mt San Antonio College
- AA degree
- 3 more years of education In the Engineering field.
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