Endia Ursery
St. Charles,MO
Summary
Dynamic finance professional with a proven track record at top Financial Institutions, excelling in customer service, documentation and loan management. Expert in Mortgage Processing Systems and adept at fostering client relationships. Successfully managed a pipeline of 30+ loans, demonstrating exceptional organizational and communication skills. Skilled in Microsoft Office 365 and known for enhancing customer satisfaction and financial accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Flat Branch Home Loans
Chesterfield, MO
05.2024 - Current
- Answer incoming calls, make outbound calls and respond to borrower email inquiries through the online ticketing system, documenting borrower interactions in appropriate system
- Communicated with customers throughout loan process, assisting with questions, and explaining additional requirements
- Tracked daily loan progress, proactively addressing potential issues impacting close date
- Process mortgage, HELOC and Escrow payments and payoffs
- Assist with Escrow analysis
- Interact with homeowners insurance companies regarding mail, phone calls and emails
- Advised borrowers on financial status and payment methods, process ACH/ Debit Card payments by phone
Commercial Loan Coordinator II
Busey Bank
Creve Couer, MO
11.2022 - 12.2023
- Liaison between Commercial lender and Loan officer, gather financials, perform inquiries on credit reports, UCC Searches, Secretary of State research, OFAC and flood determination, Evidence of Property Insurance, Tax Returns and other financial docs and Reports, manage maturing loan reports
- Scan and place in electronic files for existing and future borrowers, obtain applications, financials, order appraisals, EDR/environmental, Compile and complete CRA/ HMDA forms as needed
- Assist customers with loan advances, pay offs, paydowns, payments, deposit and transaction requests
- Review loans for renewal and or modification
- Send finalized and approved documents to loan administration, communicate with Loan Officer when documents are ready for signature and to be notarized, complete compliance/ operational tasks as needed
- Capable of managing a pipeline of 30 or more Loans
Commercial Loan Specialist II
Rabo Agrifinace
Chesterfield, MO
12.2020 - 11.2022
- Reviewed loans daily and executed funding for Agricultural Loans, as well as electronic banking such as Wires, ACH and Transfer transactions, Advances and activities associated with Booking New Loans, Renewal and Modifications to the AFS System
- Researched and execution of ensuring timely and accurate posting of payments received through various client channels
- Reviewed of new and modified loans in the core system to validate accuracy of loan data within the core lending system to the signed loan documents
- Completed and complied with Mandatory training, laws, regulations and internal policies and procedures that are applicable, understands and complies with all anti-money laundering, compliance, and all other applicable laws
Collections/Recovery Specialist II
Bank of America
St. Louis
08.2017 - 12.2020
- Managed outbound and inbound calls from customers at any stage of delinquency (including Pre-Charge offs) using an automated collections system and/or auto-dialer
- Collected credit cards and deposit accounts, submit extension requests, and conduct other loss mitigation and recovery activities
- Assisted the Debt Settlement Unit, Bankruptcy, Legal, Reclamations, Cashed Items, and Customer Service departments with delinquent or high-risk customers to secure payments as a Liaison
- Determined the reason for delinquency on active or inactive loans for deposit and credit card accounts and initiate solutions to establish full balance repayment plans or settlements
Back Office Administration
GC Services
Weldon Springs, MO
04.2016 - 08.2017
- Contacted delinquent customers of Business Telecommunication clients using dialer calls to collect past due balances, reconcile payments, and complete account research for unclaimed credits, refunds, disputes, and invoice requests
- Disconnected/reactivated landlines, wireless phones, and internet services on behalf of clients
Mortgage Representative/Collector
US Bank
St. Louis
09.2011 - 10.2014
- Reviewed the borrowers' monthly financial information to determine eligibility for financial assistance
- Communicated with the borrowers or authorized persons to gather information about the delinquency of an account
- Advised borrowers who were past due on their mortgage on assistance programs and processed loan modifications and hardship qualification paperwork
Education
Associate of Applied Science - Business Administration
Fontbonne University
St. Louis08.2008
Skills
- Microsoft Office 365
- QuickBooks Financial Management
- Mortgage Processing Systems Expertise
- SalesForce
- Ncino
- Adobe
- UCRS
- SQL
- RMS
- AFS Vision
- RIMS
- Synergy
- Jack Henry
- Workday
- BETA
- Excel
- Encompass
- Black Knight
- New Course
- Revver
Certification
- Certified Notary Public
Timeline
Customer Service Specialist
Flat Branch Home Loans
05.2024 - Current
Commercial Loan Coordinator II
Busey Bank
11.2022 - 12.2023
Commercial Loan Specialist II
Rabo Agrifinace
12.2020 - 11.2022
Collections/Recovery Specialist II
Bank of America
08.2017 - 12.2020
Back Office Administration
GC Services
04.2016 - 08.2017
Mortgage Representative/Collector
US Bank
09.2011 - 10.2014
Associate of Applied Science - Business Administration
Fontbonne University