Endia Williams
Dallas,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Dynamic individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Dallas County Elections Dept
08.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Content Moderator
Meta Platforms
12.2021 - 02.2023
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Reduced response time for content review, ensuring a safer online environment for users.
- Streamlined moderation processes by implementing effective content filtering tools and techniques.
- Supported user satisfaction through prompt resolution of reported concerns regarding offensive or inappropriate material.
Process Guide
Amazon
02.2021 - 03.2022
- Reduced error rates by implementing robust quality control measures within critical processes.
- Coached employees on best practices for maintaining high-quality standards throughout all processes.
- Implemented process improvements for increased productivity and cost savings.
- Performed regular audits to ensure compliance with established procedures and guidelines.
Fraud Prevention Specialist
Etech
02.2021 - 03.2022
- Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
- Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
Imaging Specialist
Iron Mountain Records Management
07.2020 - 01.2021
- Performed quality control assessments on processed images, identifying areas for improvement or correction as needed.
- Kept abreast of industry trends and technology advancements, incorporating them into daily tasks as appropriate.
- Contributed to the development of new imaging protocols, resulting in increased productivity and improved output quality.
- Trained new employees on imaging equipment operation and best practices, facilitating their smooth integration into the team.
Education
High School Diploma -
H. Grady Spruce
Dallas, TX05-2019
Skills
- Research proficiency
- MS Office proficiency
- Grammar knowledge
- Deadline-driven
- Leadership and task delegation
- Staff leadership and supervision
- Planning and coordination
- Multitasking Abilities
- Reliability
- Creative Thinking
- Team building
- Quality Control
- Conflict Resolution
Timeline
Administrative Assistant
Dallas County Elections Dept
08.2024 - Current
Content Moderator
Meta Platforms
12.2021 - 02.2023
Process Guide
Amazon
02.2021 - 03.2022
Fraud Prevention Specialist
Etech
02.2021 - 03.2022
Imaging Specialist
Iron Mountain Records Management
07.2020 - 01.2021
High School Diploma -
H. Grady Spruce
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