Endry Hernandez Santos
Providence,RI
Summary
Friendly and outgoing creating welcoming environments. Possesses strong understanding of customer service principles and excellent communication skills. Able to ensure smooth operations and positive guest experiences. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Reliable and dedicated individual with strong sense of responsibility and punctuality. Excellent vehicle maintenance skills. Committed to ensuring timely and safe transportation, contributing to overall operational efficiency.
Overview
3
3
years of professional experience
Work History
Licensed Security
Andry Frain
08.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Clinical Lab Specialist
Clinical Science Lab
01.2024 - 11.2024
- Reduced turnaround time for test results by streamlining sample processing and analysis protocols.
- Supported continuous improvement initiatives within the lab by identifying areas of potential growth or enhancement based on performance metrics.
- Conducted thorough quality control checks on reagents, equipment, and test results to ensure accuracy and reliability of data.
- Contributed to increased patient satisfaction scores through prompt delivery of accurate diagnostic information to healthcare providers.
- Provided training to new staff members on laboratory procedures, safety protocols, and best practices for efficient operation.
Driver
Uber Inc.
04.2022 - 09.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
Front Desk Agent
North Star Group
06.2023 - 07.2024
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Maintained clean and organized front desk areas to uphold polished company image.
Education
No Degree - Media Communications
06-2020
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
- Decision-making
- Verbal communication
- Hospitality service expertise
- Fluent in English and Spanish
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Licensed Security - Andry Frain
08.2024 - Current
Clinical Lab Specialist - Clinical Science Lab
01.2024 - 11.2024
Front Desk Agent - North Star Group
06.2023 - 07.2024
Driver - Uber Inc.
04.2022 - 09.2024
Community College of Rhode Island - No Degree, Media Communications
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