Enedina Vasquez
Dumas Insurance Agency
Dumas
2
Languages
5
years of professional experience
Reliable Financial Services Professional with strong customer service and cash-handling skills. Delivered exceptional support through effective communication and problem-solving abilities, ensuring customer satisfaction and operational efficiency. Dependable Teller with in-depth knowledge of banking products and services, consistently contributing to a positive customer experience.
Work History
Insurance Receptionist
1 Year 1 Month- Assisted clients with insurance policy information, enhancing customer satisfaction.
- Managed incoming calls, directing inquiries to appropriate agents efficiently.
- Maintained organized filing systems for client records and documentation accuracy.
- Served as a reliable resource for clients seeking clarification about their policies or claims processes.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
Bank Teller
3 Years 9 Months- Managed cash drawer, ensuring balanced transactions daily
- Processed customer transactions accurately and efficiently
- Assisted customers with account inquiries and service requests
- Trained new staff on banking procedures and customer service standards
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Executed wire transfers, stop payments and account transfers.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Monitored and verified suspicious activity on customer accounts.
- Assisted customers with banking needs and inquiries.
- Turned in excess cash to maintain drawer security.
- Counted and packaged currency and coins.
Education
High School Diploma
Skills
Organizational skills
Customer service expertise
Customer service
Deposit and withdrawal management
Insurance policy management
Financial transaction handling
Detail orientation
Attention to detail
Organizational skills
Organization skills
Time management
Professionalism and courtesy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Insurance Receptionist
Dumas Insurance Agency
07.2025 - CurrentRead More
Bank Teller
First State Bank
06.2021 - 03.2025Read More
Dumas High School
High School Diploma
Read More