Enedina Zapata

• Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
• Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
• Enhanced team performance by providing regular training, feedback, and guidance to Quality Assurance staff.
• Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
• Assessed investigation reports of subordinate quality assurance personnel and addressed any procedural deviations.
• Optimized workflows by regularly reviewing processes for inefficiencies or redundancies, implementing changes that improved overall productivity.
• Provided technical support for troubleshooting equipment issues or other production challenges that impacted product quality levels.
• Served as a key liaison between Quality Assurance and other departments, facilitating collaborative efforts that led to increased product consistency and customer satisfaction.
• Boosted customer satisfaction by promptly addressing concerns, investigating root causes, and implementing corrective actions.
• Analyzed data from quality metrics to identify trends and opportunities for improvement, driving targeted action plans based on findings.
• Educated employees on specific QA standards and confirmed maintenance of standards.
• Inspected products and worker progress throughout production.
• Monitored staff organization and suggested improvements to daily functionality

• Collaborated with cross-functional teams to address root causes of quality issues, resulting in improved processes and products.
• Reduced customer complaints by identifying areas for improvement and initiating corrective actions.
• Developed quality policies, procedures, and work instructions tailored to the specific needs of the organization.
• Communicated effectively with customers regarding their concerns or inquiries related to product quality or safety.

I started on November, 2020 as quality control by the agency and then convert to Factor 75 employee on July 7, doing the CCP's checks working from the line.