Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Enedine Morin
Open To Work

Enedine Morin

Lubbock,TX

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Customer Service RepresentativeInsurance/Escrow AssistantHRC HELPDESK ASSISTANTCollections Agent

Work Type

Full Time

Location Preference

On-SiteRemote
Location: Lubbock, TX, US
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Important To Me

Work-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid sick leave401k matchCareer advancement

Summary

Proven track record at Capital Mortgage Services of Texas, excelling in customer service and problem-solving. Demonstrated ability to manage high-stress situations, enhancing customer loyalty and exceeding monthly targets. Skilled in Microsoft Excel and active listening, adept at resolving complex issues, fostering client trust, and contributing to team productivity. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Capital Mortgage Services Of Texas
Lubbock, TX
08.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Insurance/Escrow Assistant

Capital Mortgage Services of Texas
Lubbock, TX
03.2023 - Current
  • Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
  • Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
  • Obtained documents such as proof of insurance and HOA statements.
  • Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
  • Supported team members in managing their workload, contributing to a more productive work environment.
  • Maintained organized files for easy access, increasing team efficiency during transaction reviews.

HRC HELPDESK ASSISTANT

Capital Federal Credit Union
Lubbock, TX
01.2022 - Current
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.

Collections Agent

Capital Mortgage Services of Texas
Lubbock, TX
02.2021 - Current
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.

Education

Medication Aide - Nursing

South Plains College
Levelland, TX
06.2003

High School Diploma -

North Platte High School
North Platte, NE
05.1989

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Complaint Handling
  • Microsoft Excel
  • Appointment Scheduling
  • Technical Support
  • Assertiveness
  • Spreadsheets
  • POS systems expert

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Capital Mortgage Services Of Texas
08.2024 - Current

Insurance/Escrow Assistant

Capital Mortgage Services of Texas
03.2023 - Current

HRC HELPDESK ASSISTANT

Capital Federal Credit Union
01.2022 - Current

Collections Agent

Capital Mortgage Services of Texas
02.2021 - Current

Medication Aide - Nursing

South Plains College

High School Diploma -

North Platte High School

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