Enelida Beltran
Lawrence,MA
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Manager
Waystone Human Services
11.2014 - Current
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
- Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
- Participated in community events and met with local leaders to develop recreational activities for residents.
- Conducted daily inspections of building for security purposes and identified issues requiring immediate resolution.
- Coordinated services and therapy for residents and managed attendance for scheduled appointments.
- Developed and implemented training programs for staff.
- Monitored program performance and outcomes for successful delivery of services.
- Provided leadership, guidance and support to staff members.
- Researched best practices and developed strategies to improve program outcomes.
- Analyzed trends and data to inform decision-making and program development.
- Collaborated with community members to develop and implement service initiatives.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
Barista Shift Lead
Heavenly Donutsn
09.2013 - 10.2014
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Education
High School Diploma -
Greater Lawrence Technical School
Andover, MA06.2004
Skills
- Developing Community Relationships
- Data Collection
- Financial Analysis
- Production Development
- Scheduling and Coordinating
- Program Development and Management
- Remote Team Management
- Conflict Resolution
- Team Leadership
- Budgeting and Resource Management
Certification
Medication Administration Certified
Safety Care Certified
CPR/First Aid
PBS
Human Rights Officer
DEIB
HIPPA
OSHA
Infection Control
Dementia Care
Work Place Violence
504 Plan
Behavior Support and Developmental Disabilities
Sexual Harassment
Languages
Spanish
Native or Bilingual
Timeline
Program Manager
Waystone Human Services
11.2014 - Current
Barista Shift Lead
Heavenly Donutsn
09.2013 - 10.2014
High School Diploma -
Greater Lawrence Technical School
Medication Administration Certified
Safety Care Certified
CPR/First Aid
PBS
Human Rights Officer
DEIB
HIPPA
OSHA
Infection Control
Dementia Care
Work Place Violence
504 Plan
Behavior Support and Developmental Disabilities
Sexual Harassment
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