Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Eneyda Elena Yuritzza Vidaurre

Miami,Fl

Summary

Highly organized and responsible front desk professional with experience in providing exceptional customer service in a fast-paced environment. Skilled in managing appointments, handling patient inquiries, and ensuring a welcoming atmosphere for all patients. Proficient in maintaining patient records, processing payments, and coordinating with dental staff to optimize daily operations. Strong communication skills, attention to detail, and a commitment to delivering outstanding patient experiences. Dedicated to upholding the standards of the dental practice and contributing to a positive and efficient work environment. Proficient in using Dentrix and handling insurance verifications, and committed to maintaining a welcoming and orderly environment.

Overview

21
21
years of professional experience

Work History

Front Desk Receptionist

Amaya Dental
03.2023 - Current
  • Keep the clinic clean and organized
  • Managing Check-in and check-out
  • Scheduling and confirming appointments
  • Handling patient inquiries and concerns
  • Greet all patients in the office and direct them to the appropriate area of the clinic
  • Answer phone calls professionally
  • Responding to emails and texts
  • Use all office equipment
  • Dentrix use
  • Update patient information and medical history
  • Verifying insurance coverage and benefits
  • Collect payment and co-pays
  • Maintain organized and clean front office area to create professional and welcoming environment for patients and employees.

Guest Experience Agent

VACASA-Call Center Nicaragua
08.2022 - 02.2023
  • Handle inbound calls and emails
  • Assisting guest regarding their booking reservations and / or cancellations
  • Assessing guests needs and dispatching field teams when necessary
  • Collecting payments for new bookings or modifications

Elementary English Teacher

MINED
02.2018 - 04.2022
  • Teaching English to First through Fifth grade students

English Teacher

Active-English
05.2016 - 04.2020
  • Conversational English Teacher for teenagers and adults in evening classes
  • Planning course materials and activities for the adult program
  • Assessing student’s progress
  • Identifying students with special requirements and create individualized plans

College English Teacher

Language Center UNAN-LEON
03.2017 - 09.2019
  • Instructed English to fifth through ninth English Level Courses for college students
  • Organize materials
  • Identifying students with special requirements, creating individualized plans for them
  • Assigning homework and interesting exercises

Payroll Administrator

E.S.E.S.A
12.2005 - 03.2009
  • Checking the number of hours employees worked
  • Calculating wages and salary
  • Collaborating with Accounting and Human Resources departments to maintain employee data
  • Deducting insurance payments
  • Resolving issues employees had with timesheets and other payroll matters

English Lab Manager

UNAN-LEON
03.2004 - 10.2004
  • Assisting English students and Professors in conducting and locating resources
  • Organizing all Lab resources

Education

B.S. - Education, Specialization English Language

UNAN - Leon
Leon, Nicaragua
12.2009

International Professional Development Program -

OMAHA UNIVERSITY
10.2008

Bilingual Executive Secretary Technical Certificate -

INTAE
12.2003

Skills

  • Patience and Empathy
  • Problem-solving skills
  • Creative Thinking
  • Collaboration and Teamwork
  • Organization and preparation
  • Adaptable nature

References

Upon Request

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

Amaya Dental
03.2023 - Current

Guest Experience Agent

VACASA-Call Center Nicaragua
08.2022 - 02.2023

Elementary English Teacher

MINED
02.2018 - 04.2022

College English Teacher

Language Center UNAN-LEON
03.2017 - 09.2019

English Teacher

Active-English
05.2016 - 04.2020

Payroll Administrator

E.S.E.S.A
12.2005 - 03.2009

English Lab Manager

UNAN-LEON
03.2004 - 10.2004

International Professional Development Program -

OMAHA UNIVERSITY

B.S. - Education, Specialization English Language

UNAN - Leon

Bilingual Executive Secretary Technical Certificate -

INTAE
Eneyda Elena Yuritzza Vidaurre