MARIA ORTEGA
Revere,MA
Summary
Dynamic and dependable professional with a strong work ethic, honed at Eurostars The Boxer. Expert in managing reservations and enhancing guest experiences through exceptional service. Proficient in POS systems and skilled in memory retention, consistently delivering personalized attention that boosts customer satisfaction. Passionate about creating memorable dining experiences.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Eurostars The Boxer
Boston, MA
09.2025 - Current
- Delivered exceptional front desk service, greeting guests with warmth and professionalism.
- Managed reservations to ensure accurate bookings aligned with guest preferences.
- Facilitated efficient check-in and check-out processes for all guests.
- Coordinated with housekeeping to guarantee rooms met guest standards.
- Maintained adherence to company policies while providing superior customer service.
- Responded to telephone inquiries and directed visitors to appropriate resources.
Server
The Red Fox
Boston, MA
06.2024 - 09.2025
- Managed multiple tables simultaneously, ensuring high service quality throughout each shift.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Attended to customer needs promptly, delivering personalized service that boosted satisfaction.
- Trained new hires on restaurant standards and best practices for operational excellence.
- Explained menu items clearly while addressing food allergy concerns with appropriate options.
Server
Ward 8
Boston, MA
01.2022 - 03.2023
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Checked guests' identification before serving alcoholic beverages.
Host
Banyan Bar + Refuge
Boston, MA
04.2021 - 12.2021
- Coordinated closely with event planners for successful execution of private functions held at the restaurant.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Backed up servers by checking on tables and retrieving items for guests.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Education
High School Diploma -
Charlestown High School
Charlestown, MASkills
- Dependability and responsibility
- Strong work ethic
- Professional demeanor
- Memory retention
- Table setting skills
- Patience and empathy
- Efficiency and speed
- Food running expertise
- POS system proficiency
- Body language interpretation
Languages
Spanish, Native or Bilingual
Timeline
Front Desk Receptionist
Eurostars The Boxer
09.2025 - Current
Server
The Red Fox
06.2024 - 09.2025
Server
Ward 8
01.2022 - 03.2023
Host
Banyan Bar + Refuge
04.2021 - 12.2021
High School Diploma -
Charlestown High School