Enfiniti Smith
Houston,TX
Summary
Dynamic Member Service Representative with a proven track record at Personify Health, excelling in customer support and issue resolution. Adept at managing financial transactions and enhancing member experiences through effective communication. Recognized for building strong relationships and maintaining composure under pressure, ensuring timely and accurate service delivery.
Overview
12
12
years of professional experience
Work History
Member Service Representative
Personify Health
07.2025 - 12.2025
- Assisted members with inquiries, providing accurate information and resolving issues promptly.
- Supported team in processing member applications and updating account details efficiently.
- Maintained comprehensive knowledge of products and services to enhance member experience.
- Collaborated with colleagues to streamline workflows and improve service delivery processes.
- Managed member communications through various channels, ensuring timely responses and follow-ups.
- Assisted members with account management, including updating personal information and setting up automated payments.
Unarmed Security Officer
Allied Universal Security Services
02.2018 - 02.2022
- Monitored premises to prevent theft, vandalism, and unauthorized access.
- Conducted regular patrols to ensure safety and security of assigned areas.
- Responded promptly to alarms and incidents, maintaining a calm demeanor.
- Collaborated with law enforcement during emergencies to facilitate resolution.
- Conduct regular and random patrols of a property's perimeter and interior routes in a patrol vehicle.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
Unarmed Security Officer
United American Security
05.2014 - 06.2017
- Walk or drive through the facility, including inside buildings and the perimeter, to deter crime and check for security-related issues.
- Watch security cameras and respond to alerts from alarms and motion sensors.
- Identify and report safety hazards, security breaches, or maintenance issues.
- Verify identification and manage visitor access, especially to sensitive areas.
- Provide support and assistance during emergencies until medical or law enforcement personnel take over.
- Help visitors and staff, which may include escorting individuals or providing directions.
Education
High School Diploma -
Dwight Eisenhower
Houston, TX06-2016
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Call center experience
- Dispute resolution
- Account management
- Escalation handling
- Complaint handling
- Issue resolution
- Banking
- Payment processing
- Calm under pressure
- Data entry
Timeline
Member Service Representative
Personify Health
07.2025 - 12.2025
Unarmed Security Officer
Allied Universal Security Services
02.2018 - 02.2022
Unarmed Security Officer
United American Security
05.2014 - 06.2017
High School Diploma -
Dwight Eisenhower