Engelbert Balboa
Woodhaven,NY
Summary
Enthusiastic and optimistic sales professional with over 4 years of experience as a sales supervisor for technology solutions. Skilled at developing and maintaining client relationships and highly committed to working with a team to achieve quotas. Achieved over $50K in sales each quarter and awarded the Tech Salesman of the Year Award in 2014. Revitalized underperforming sales organizations using best practices. Excels under pressure. Fluent in Spanish.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Direct Sales Representative
Optimum
Brooklyn, New York, United States
07.2023 - Current
- Responsibilities:
- Sell Internet, Phone, TV, and Mobile services, with a primary focus on acquiring new customers while also expanding services to existing mobile customers.
- Strategically manage and work all assigned leads on a monthly basis to maximize conversion and customer engagement.
- Consistently achieve performance objectives and meet or exceed monthly sales quota targets.
- Accurately document and disposition all assigned leads in the company CRM to ensure timely tracking of sales activities and pipeline management.
- Identify and refer additional opportunities for revenue growth within the assigned territory to appropriate sales channels.
- Ensure all sales orders are clean, accurate, and complete for seamless processing.
- Maintain a deep understanding of all Optimum products, services, and promotions to effectively align customer needs with tailored solutions.
- Stay informed on competitors’ products, services, pricing, and promotions to maintain a competitive edge.
- Attend and actively participate in sales meetings, training sessions, and workshops as required by management.
- Uphold company standards for performance, professionalism, and compliance with all guidelines, values, and procedures.
- Achieved aggressive monthly quota of $10,000 consistently.
Supervisor, Residential Connectivity Sales
Charter Communications
Nueva York y alrededores, Estados Unidos
08.2022 - 06.2023
- Demonstrate product features to residential customer following the Spectrum way Planning, Engaging, Qualifying and Closing. I was promoted as a Mentor For 4 consecutive Months and in charge of training new Dsr’s doing the ride along and showing them best practices.
- Supervised daily operations, ensuring team adherence to company policies and procedures.
- Trained and mentored new employees, enhancing onboarding efficiency and team performance.
- Implemented process improvements that streamlined workflows and reduced operational delays.
- Coordinated scheduling for staff to optimize resource allocation and minimize downtime.
Consultor Corporativo Senior
Optical Networks
San Isidro
01.2018 - 07.2019
- As an Account Executive in Optical networks, you develop projects for companies in the corporate sector offering technology services. Based on my experience in telecommunications and improving the quality of its services. The portfolio of the company is: Ip Phones, It solutions, Security Networking, Servers Implementation, cloud services etc... and also Maintenance and billing management with direct and indirect sale.
- Developed comprehensive project plans aligning with organizational goals and client expectations.
- Analyzed market trends to identify opportunities for service improvements and operational efficiencies.
- Streamlined processes, resulting in improved project delivery timelines and client satisfaction rates.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Led cross-functional teams to implement strategic initiatives enhancing client engagement.
- Facilitated workshops to train staff on best practices in optical network solutions.
- Mentored junior consultants, fostering professional growth and knowledge sharing within the team.
- Collaborated with stakeholders to define project scopes and deliverables effectively.
- Presented findings and recommendations to senior leadership, influencing strategic decision-making processes.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Ejecutivo De Cuentas Negocios - Top 2 Movistar
JS MARKET SOLUTIONS
Miraflores
05.2017 - 12.2017
- Movistar Peru - Small Business Account Executive / Supervisor Small Business
- April 2010 – August 2011 / September 2011 – December 2015
- Managing workflow and Salesforce and Sap CRM.
- Training new hires.
- Creating and managing team schedules.
- Reporting to HR and senior management.
- Evaluating performance and providing feedback.
- Identifying and applying career advancement opportunities.
- Helping to resolve employee issues and disputes.
- Analyzed market trends to identify opportunities for account growth and development.
- Developed strategic account plans that aligned with client objectives and business goals.
Ejecutivo De Cuentas - Negocios Premium Senior Movistar
SALESLAND
San Isidro
04.2013 - 04.2017
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Developed tailored account strategies to align with client objectives and drive revenue growth.
- Coordinated cross-functional teams to ensure seamless execution of client projects and services.
- Analyzed market trends and competitor activities to inform strategic decision-making for clients.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Education
Some College (No Degree) - Marketing Y Ventas
IPAE Escuela De Empresarios
Peru San Miguel01-2016
Skills
- Recognizing business opportunities
- Presentations
- Objection Handling (Sales)
- Customer acquisition
- Door-to-door sales experience
- Goal oriented
- Effective negotiation
- Account development
- Product sales
- Report writing
- Relationship development
- Customer relationship management
- Closing techniques
Accomplishments
- Collaborated with team of 20 in the development of the program of team leader.
Certification
Life Insurance License
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Direct Sales Representative
Optimum
07.2023 - Current
Supervisor, Residential Connectivity Sales
Charter Communications
08.2022 - 06.2023
Consultor Corporativo Senior
Optical Networks
01.2018 - 07.2019
Ejecutivo De Cuentas Negocios - Top 2 Movistar
JS MARKET SOLUTIONS
05.2017 - 12.2017
Ejecutivo De Cuentas - Negocios Premium Senior Movistar
SALESLAND
04.2013 - 04.2017
Some College (No Degree) - Marketing Y Ventas
IPAE Escuela De Empresarios