Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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ENGGY ZULUAGA

ENGGY ZULUAGA

Casa Grande,AZ

Summary

Dynamic Medical Assistant with extensive experience at Vida Sana Wellness Studio LLC, excelling in patient care coordination and medical records management. Proven ability to enhance patient satisfaction through compassionate communication and effective problem-solving. Skilled in vital sign monitoring and HIPAA compliance, ensuring a safe and efficient clinical environment.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Medical Assistant

Vida Sana Wellness Studio LLC
01.2025 - 04.2025
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.

Nurse

Suramericana Insurance
01.2010 - 05.2016
  • Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Performed routine wound care and dressing changes on schedule.
  • Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
  • Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
  • Improved patient satisfaction ratings by delivering compassionate and personalized care.
  • Implemented infection control measures that significantly reduced hospital-acquired infections.
  • Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
  • Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
  • Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
  • Reduced medication errors through thorough double-checking of prescriptions and dosages.
  • Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
  • Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
  • Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
  • Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
  • Consistently adhered to strict safety guidelines while administering medications or performing invasive procedures.
  • Created an efficient shift handover process which improved continuity of care between nursing shifts.
  • Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
  • Managed patients recovering from medical or surgical procedures.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Educated family members and caregivers on patient care instructions.
  • Monitored patient reactions after administering medications and IV therapies.
  • Evaluated patient histories, complaints, and current symptoms.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Recorded details regarding therapies to keep patient charts updated.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
  • Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
  • Investigated and resolved issues affecting hospital operations and patient care.
  • Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.

Education

Health Sciences - Clinical Medical Assistant

CG Training Center LLC
Belmont, NY
04.2025

University - University of Medicine, Nursing And Health Science

Cooperativa De Colombia
Medellin, Colombia
08.2009

High School Diploma - Professional Technician

Santos Angeles
Medellin, Colombia
12.2007

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Medical terminology
  • Vital sign monitoring
  • Vital signs monitoring
  • Patient-focused care
  • Phlebotomy
  • Reliable team player
  • Procedure assistance
  • Electronic health records
  • Electronic medical records
  • CPR
  • Immunization administration
  • Phlebotomy techniques
  • Specimens collection and processing
  • Patient assessments
  • Medical procedures
  • Professionalism and ethics
  • Insurance verification
  • Maintaining confidentiality
  • Appointment setting
  • Compassionate caregiver
  • Medical records management
  • Patient care coordination
  • Sterilization techniques
  • First aid
  • Medical supply inventory
  • Equipment sterilization
  • Medical office administration
  • Sterile technique
  • Complex Problem-solving
  • Fluent in languages
  • Trustworthy companion
  • Adaptable
  • Patient relations
  • Patient management
  • OB/GYN procedures
  • Medical terminology in languages
  • Valid state driver's license
  • Emergency response preparedness
  • Reliable transportation
  • Companionship and emotional support
  • Medical equipment operation
  • Family education
  • Patient bathing
  • Conversant in languages
  • Electrocardiographic rhythm recognition
  • Patient feeding
  • Needs assessments
  • Respiratory therapy functions

Certification

Certification in Clinical Medical Assistant.

Certification in phlebotomy.

CPR certification.

EKG certification.

Babysitter certification.

Languages

English
Limited Working
Spanish
Full Professional

Timeline

Medical Assistant

Vida Sana Wellness Studio LLC
01.2025 - 04.2025

Nurse

Suramericana Insurance
01.2010 - 05.2016

Health Sciences - Clinical Medical Assistant

CG Training Center LLC

University - University of Medicine, Nursing And Health Science

Cooperativa De Colombia

High School Diploma - Professional Technician

Santos Angeles