Eni Frroku
Yonkers,NY
Summary
Goal-oriented Front Desk Supervisor eager to improve team productivity and maximize guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational leadership style and a hardworking mindset.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Manager
Cherylyn Salon North
Armonk, USA
08.2023 - Current
- Provided exceptional customer service by greeting clients, addressing inquiries, and resolving issues promptly, resulting in high client satisfaction
- Efficiently managed the salon's appointment scheduling system, optimizing booking procedures to accommodate client preferences and staff availability
- Trained and supervised front desk staff, promoting teamwork and compliance with salon policies and procedures
- Oversaw budgets for payroll, operational costs, and advertising expenses to maintain financial control
Receptionist
The Bright Beauty Salon
Bronxville, New York
03.2021 - 08.2023
- Greeted clients and directed them appropriately to enhance workflow and customer satisfaction
- Answered calls, addressed customer inquiries, confirmed appointments, solved problems, and provided product and service information to enhance customer experience
- Processed transactions by taking payments for client services, ensuring accuracy and efficiency
- Organizing paperwork, data entry, scanning, printing, and faxing documents
Education
Bachelors of Science - Nursing
Mercy University
Dobbs Ferry, NY05-2026
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Epic Systems (EHR)
- Assistance with Activities of Daily Living (ADLs)
- Safe Patient Transfers & Mobility
- Medication administration
- Infection Control & Standard Precautions
- Vital Signs
- Patient Assessment
Certification
- Basic Life Support (CPR and AED) Certified, American Heart Association, 10/26
- Mandated Reporter Training: Identifying and Reporting Child Abuse and Maltreatment, NYS Office of Children and Family Services, 01/26
- Research Study Design & Social and Behavioral Design, CITI Program, 12/26
Languages
- Italian
- Albanian, fluent
- Italian, introductory level
Clinical Rotation
- Community Health, United Hebrew of New Rochelle, 2026
- Psychiatric Mental Health, Creedmoor Psychiatric Center, 2026
- Med Surg II, NYP / Columbia Irving Medical Center, 2025
- Med Surg I, Westchester Medical Center, 2025
- Pediatrics, Sunshine Children's Home & Rehab Center, 2024
- Maternity, NYP Queens Hospital, 2024
- Fundamentals, Split Rock Rehab and Health Care Center, 2024
Leadership Experience
Student Nurses Association, Mercy University, Student Member, 01/24, Present
Timeline
Front Desk Manager
Cherylyn Salon North
08.2023 - Current
Receptionist
The Bright Beauty Salon
03.2021 - 08.2023
Bachelors of Science - Nursing
Mercy University