Megan Young
Bay Village
Summary
Dynamic Front Desk Manager at Thomas Kelly Optometry with strong communication and problem-solving skills. Successfully streamlined scheduling and payment processes, enhancing operational efficiency. Detail-oriented and proficient in Microsoft Office, I excel in team collaboration and building positive relationships, ensuring exceptional service delivery in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Front Desk Manager
Thomas Kelly Optometry
06.2024 - Current
- Streamlined scheduling of visits, maintenance of historical documents, and payment handling.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Oversaw cash and credit card payment transactions at the front desk.
File Clerk/Office Assistant
Marshall Dennehey
Cleveland
06.2024 - Current
- Sorted and distributed mail on a daily basis.
- Trained new staff on file management systems and best practices.
- Managed and organized physical and digital filing systems for easy access and retrieval.
- Created new files when necessary following established protocols.
- Scanned, indexed, and archived documents, ensuring compliance with company policies.
Retail Sales Associate
Express
12.2023 - 01.2024
- Maintained high customer service standards in high-volume, fast-paced environments
- Assisted sales team by operating cash registers, tidying sales floor, and managing stock, when required
Entrepreneur
D1 Women's Lacrosse Clinics
06.2023 - 08.2023
- Initiated, Managed, & Coached a series of small group and individual lacrosse training clinics
- Partnered with local lacrosse club to support online registration & liability management
- Managed Registrations, Facility, & Clinic Scheduling
- Personally Coached 38 girls aged 9 - 17 over 6 week repeating clinics
Family Nanny
Ereditario Family
05.2022 - 08.2023
- Served as nanny to two children for summer 2022 & summer 2023
- Managed daily child care, coordinated all daily activities (3-4 Activities)
- Worked closely with parents to ensure successful daily plan
Waitress
The Country Club
Cleveland
11.2022 - 01.2023
- Provide excellent customer service to guests from private/elite Country Club
- Customer Engagement on daily menu, payment methods and managing unique customer requests
- Energetic & Courteous and communication
- Created a positive first impression for all patients
Education
Bachelor of Arts And Sciences With A Minor in Psychology - Organizational Leadership, Psychology
University of Cincinnati
Cincinnati, OH05.2025
Skills
- Strong communication skills
- Detail-Oriented Specialist
- Problem solving
- Team collaboration
- Team building
- Microsoft Office: Excel
- Microsoft Office: PowerPoint
- Microsoft Office: Word
- Microsoft Office: Outlook
- Time management
Accomplishments
- Academic All - AAC Conference Selection 2023
- Bay Village High School Lacrosse Team Captain - Jr & Sr Years
- All-Ohio Lacrosse Team 2021
- High School Heisman Award 2021
- Captain of The University of Cincinnati Women's Lacrosse Team 2025
Volunteer Experience
Cincinnati Animal Shelter, 09/01/23, Walking the shelter's dogs weekly to give them more time outside their cages and receive exercise., Fostering dogs who are in need of a temporary home in order to help train and learn to adjust for a future forever home.
References
References available upon request.
Timeline
Front Desk Manager
Thomas Kelly Optometry
06.2024 - Current
File Clerk/Office Assistant
Marshall Dennehey
06.2024 - Current
Retail Sales Associate
Express
12.2023 - 01.2024
Entrepreneur
D1 Women's Lacrosse Clinics
06.2023 - 08.2023
Waitress
The Country Club
11.2022 - 01.2023
Family Nanny
Ereditario Family
05.2022 - 08.2023
Bachelor of Arts And Sciences With A Minor in Psychology - Organizational Leadership, Psychology
University of Cincinnati
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