Shirley Davis
Macon,GA
Summary
Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.
Overview
34
34
years of professional experience
Work History
FRONT DESK Manager
Hampton inn &suites
04.2007 - Current
- Greeted guests upon arrival and checked them in to their rooms.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Organized daily room assignments and ensured all necessary paperwork was completed accurately.
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
- Ensured the front desk area was clean and presentable at all times.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Assisted with training new staff members on front desk procedures and policies.
Quality Control Inspector
Paragon
01.1990 - 05.2002
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Analyzed data from process control systems to identify trends in product quality.
- Identified areas for improvement in existing processes, procedures, and equipment.
Education
Medical billing and coding -
API
01.2007
Skills
- Excellent communication skills and strong leadership skills in managing teams
- Strong leadership skills, including development, mentoring and training superior experience with the team
- Communicate effectively verbally and in writing and excellent telephone skills
- PC literate and skilled Windows and Office
- Guest amenities
- Hospitality services
- Customer Service
Timeline
FRONT DESK Manager
Hampton inn &suites
04.2007 - Current
Quality Control Inspector
Paragon
01.1990 - 05.2002
Medical billing and coding -
API
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