ENI TABAKU
Tirane,Albania
Summary
Developed strong communication and negotiation skills in professional environment, focusing on financial regulations and debt recovery. Demonstrated ability to manage challenging interactions and resolve conflicts effectively. Seeking to transition into new field, utilizing strong analytical and organizational capabilities.
Dynamic Debt Collector Specialist with proven leadership at "FINAL" Sh.a, excelling in negotiation and client relations. Recognized for exceeding performance goals while fostering team collaboration. Adept at complex problem-solving and maintaining professionalism under pressure, ensuring successful outcomes for clients and the organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Debt Collector Specialist and Customer Service
Noa Sh.a
12.2018 - 12.2019
- Utilized problem-solving and critical thinking abilities to assess individual debtor situations and determine best course of action
- Monitored accounts to ensure accuracy of payment information
- Successfully negotiated payment plans with delinquent customers, demonstrating strong interpersonal and communication skills
- Provide excellent customer service through phone, email, and chat support, addressing inquiries, resolving complaints, and processing requests in a timely and professional manner.
- Build and maintain strong customer relationships by actively listening to customer concerns and offering personalized solutions.
- Process orders, manage returns and exchanges, and handle billing issues with accuracy and attention to detail. Collaborate with cross-functional teams (sales, technical support) to ensure seamless customer experiences.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Managed approximately 70 customers and emails per day.
Customer Service and Claims Specialist
Vienna Insurance Group
04.2018 - 11.2018
- Registering in the system the reported claims from the client
- Analyze and investigate complicated insurance claims
- Organize claims documents in the files and keeping in touch with the client to complete the file with the required documents
- Negotiate settlements
- Uphold relationships and communication with insurance departments and clients
- Handling customer service (Opening the files reported at the reception,keeping protocol,preparing paperworks for the police,clients and other insurance companies)
- Following the file until the compensation of the client
- Answering the clients phone calls and assisting them until their damage was repaired.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
- Managed approximately 70 incoming calls + emails per day from customers.
Debt Collector and Customer Service Specialist.
Final Sh.a
10.2014 - 04.2018
- Handled anywhere between 150-170 calls daily
- Exceeded monthly, quarterly and yearly performance goals
- Assisted Borrowers over the phone to resolve and negotiate repayments
- Planning, budgeting, goal setting, and scheduling
- Proven leadership and organizational abilities
- Strongly committed to team-building and staff development
- Supervising people or processes
- A genuine desire to achieve, excel and evolve
- Patience and persistence
- Call center experience
- Goal-oriented mindset
- Client relations
- Stress tolerance
- Complex Problem-solving
Intern
Gjykata e Rrethit Gjyqesor Vlore
01.2013 - 02.2013
- Gathered information and prepared statistical/narrative reports using Microsoft Excel and Access
- Collected on payments 0-200 days past due
- Supervised a staff of Debt Collectors to achieve monthly quotas
- Negotiated payment arrangements with debtors
- Negotiated payments while continuing to build a positive relationship with consumers
- Met clients at the office, explained the legal contract and consequences of nopayment
- Prepared legal documents for clients who want to close the loan before the deadline
- Maintained excellent work ethic, dedication and professionalism
- Managed a team of 4(four) people
Education
Master of Science - Penal Law
University of Tirana
06.2024
Bachelor of Laws - Law School
University of Tirana
12.2020
Diploma - Esthetician /Manicurist
Top Secret Beauty and Spa
Houston, Tx06.2020
Certification - Medical Assistant
Carnegie Institute
Troy, Michigan07.2014
High school or equivalent -
Shkolla Jopublike Nr.1
07.2011
Skills
- Confident speaking abilities
- Articulate speaking abilities
- Professional speaking abilities
- Empathic listener
- Excellent negotiation skills
- Leadership in high-demand situations
- Coaching
- Guiding
- Team environment dynamics
- Contributing expertise
- Following leadership directives
- Teamwork
- Independence
- Team leader
- Team player
- Patience and persistence
- Goal-oriented mindset
- Call center experience
- Call center background
- Customer service
- Time management
- Multitasking
- Excellent communication
Accomplishments
- Supervised team of 4 staff members.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- Medical Assistant
- Manicurist/Esthetician
Customer Service and Debt Collector
Customer Service and Debt collector Specialist
Languages
English
Native or Bilingual
Albanian
Native or Bilingual
Greek
Limited Working
Italian
Limited Working
Timeline
Debt Collector Specialist and Customer Service
Noa Sh.a
12.2018 - 12.2019
Customer Service and Claims Specialist
Vienna Insurance Group
04.2018 - 11.2018
Debt Collector and Customer Service Specialist.
Final Sh.a
10.2014 - 04.2018
Intern
Gjykata e Rrethit Gjyqesor Vlore
01.2013 - 02.2013
Bachelor of Laws - Law School
University of Tirana
Diploma - Esthetician /Manicurist
Top Secret Beauty and Spa
Certification - Medical Assistant
Carnegie Institute
High school or equivalent -
Shkolla Jopublike Nr.1
Master of Science - Penal Law
University of Tirana
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