Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Accomplishments
Languages
Timeline
Generic

ENID KAWALIKA

Princeton,TX

Summary

Dynamic travel consultant with special needs travel expertise and a strong focus on compliance and regulations. Committed to enhancing customer satisfaction through effective communication and tailored itinerary development.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Travel Advisor

Kenya Airways
LUSAKA
11.2022 - Current
  • Conducted follow-up calls with customers after their trip to ensure satisfaction and address any concerns they may have had during their travels.
  • Processed payments using a variety of methods including cash, credit cards or online payment services.
  • Answered inquiries from customers regarding visa requirements, passport regulations, health precautions, currency exchange rates, climate conditions and other related topics.
  • Assisted with booking flights, hotels, rental cars and other reservations.
  • Maintained up-to-date knowledge of local laws, customs and regulations in order to provide accurate advice to customers.
  • Prepared invoices for customer purchases as well as expense reports for business travelers.
  • Identified opportunities to cross-sell additional products or services to existing customers.
  • Created itineraries tailored to each customer's individual needs and preferences.
  • Managed customer accounts by updating personal information such as contact details or payment methods when needed.
  • Informed clients of special offers or discounts available through certain airlines or hotels.
  • Organized group tours for corporate events or family reunions.
  • Ensured customer complaints were addressed promptly and resolved satisfactorily.
  • Answered incoming calls and replied to emails to answer client questions regarding pricing, accommodations and concerns.
  • Analyzed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients.
  • Maintained professional, courteous and timely communications with travelers to assist in trip phases.

Travel Consultant

Aviator Travel and Tours Ltd
Ndola, Zambia
01.2022 - 11.2022
  • Maintained up-to-date knowledge of airline regulations and industry standards for client support.
  • Communicated travel policies to clients and collaborated with vendors to maximize profits.
  • Prepared itineraries to facilitate travel arrangements tailored to client needs.
  • Reserved hotel accommodations for business travelers based on preferences, schedules, and budgets.
  • Explained advantages of travel insurance to clients, enhancing informed decision-making.
  • Secured lowest fares for clients while minimizing potential penalties.
  • Responded promptly to client inquiries, resolving issues effectively and efficiently.
  • Established a loyal clientele through attentive listening, thorough research, and understanding of travel budgets.

Travel Consultant

Zampost Travel and Tours Ltd
Ndola, Zambia
03.2014 - 12.2021
  • Maintained updated knowledge of airline regulatory requirements and industry standards for client support.
  • Communicated travel policies to clients and collaborated with preferred vendors to maximize company profit.
  • Prepared itineraries to deliver travel arrangements to clients.
  • Responded promptly to clients regarding visa, passport and security inquiries.
  • Processed credit and debit payments and handled confidential information with discretion.
  • Explained benefits of purchasing travel insurance with clients.
  • Reserved hotel rooms for business travelers based on individual preferences, schedules and budgets.
  • Reviewed team sales, itineraries and packages to verify compliance with travel regulations and internal policies.
  • Took payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
  • Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.

Customer Service Officer

Zambia Bureau de Change Ltd
Ndola, Zambia
09.2009 - 03.2014
  • Answered phone with positive attitude and asked questions to better understand customer needs.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Communicated information to customers about product quality, value and style.
  • Processed payments and updated balances and customer totals.
  • Followed up on emailed or web-submitted customer inquiries within standard response times.
  • Updated account information after customer calls and noted client concerns and issues.
  • Buying and selling of Forex.
  • Prepare daily reports.
  • Making bank deposits and withdraws.

Education

High School Diploma -

Nyimba Secondary School
Eastern Province
11.2000

Some College (No Degree) -

Galileo Professional Travelport
Lusaka, Province

Some College (No Degree) -

IATA TRAVEL AND TOURISM FOUNDATION SAIAT
Lusaka, Province

Skills

  • Special needs travel expertise
  • Regulations and compliance
  • Client networking
  • Computer proficiency
  • Leisure travel planning
  • Itinerary development
  • Problem solving
  • Team collaboration
  • Customer advising
  • Administrative tasks
  • GDS expertise
  • Credit card payments
  • Strong communication skills

Certification

  • Counter officer Training, 2011
  • Galileo Professional Training, 2015
  • IATA Travel and Tourism Training, 2021
  • Amadeus Training 2022
  • Customer care training 2023
  • Integrity code training 2024

Languages

English, C1

Websites

Accomplishments

I accomplished my targets at Kanya Airways as my last appraisal was awarded with Outstanding rating.

Languages

English
Professional

Timeline

Travel Advisor

Kenya Airways
11.2022 - Current

Travel Consultant

Aviator Travel and Tours Ltd
01.2022 - 11.2022

Travel Consultant

Zampost Travel and Tours Ltd
03.2014 - 12.2021

Customer Service Officer

Zambia Bureau de Change Ltd
09.2009 - 03.2014

High School Diploma -

Nyimba Secondary School

Some College (No Degree) -

Galileo Professional Travelport

Some College (No Degree) -

IATA TRAVEL AND TOURISM FOUNDATION SAIAT

Similar Profiles

CREATE PROFILE