Enid Kawalika

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated strong problem solving skills, resolving issues efficiently and effectively.
• Completed observation rounds and safety checks.
• Meal and bathroom monitoring
• Completed documentation on client behavior.
• Recognized management for providing exceptional customer services.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Approached customer and engaged in conversation through use of effective interpersonal and people skills.
• Provided excellent service and attention to customers when face to face or through phone conversations.
• Assist with customer requests and answered questions to improve satisfaction.
• Provide support and guidance to colleagues to maintain a collaborative work environment.
• Manage time effectively to insure tasks were completed on schedule and deadlines were met.
• Managed inventory and supplies to ensure materials were available when needed.

• Researched and analyzed client travel preferences to create personalized itineraries.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Assisted clients in navigating travel documentation and requirements effectively.
• Maintained up-to-date knowledge of industry trends and destination information.
• Cultivated relationships with vendors to ensure quality service and competitive pricing for clients.
• Adapted quickly to changing client needs, demonstrating flexibility in planning travel solutions.
• Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
• Managed complex travel arrangements for high-profile clients, ensuring a seamless experience.
• Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
• Educated clients on necessary travel documents, insurance options, and safety precautions for each destination.
• Maintained favorable working relationships with co-workers to foster and promote cooperative working environment.
• Implemented creative marketing strategies that attracted new clientele and promoted the company''s services effectively.
• Increased sales revenue through upselling relevant products and services to travelers.
• Conducted post-travel follow-ups with clients to gather feedback on their experiences and identify areas of improvement.
• Developed strong relationships with clients, leading to repeat business and referrals.
• Streamlined booking processes for increased efficiency and reduced errors.
• Stayed current on industry trends and news, allowing for quick adaptation to changes in the market.
• Coordinated with other departments to ensure smooth end-to-end service delivery for all travel arrangements.
• Organized group travel arrangements efficiently, facilitating enjoyable experiences for large parties.
• Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
• Monitored inventory on optimal seat availability and requested to open lowest classes in RBD
• Negotiated group fares for group bookings.
• Managed different kinds of groups e.g religious, leisure and School trip.
• Chaired seemingly sales meetings on rotational basis and initiated new sales initiatives.
• Assisted travel Agents with any query especially on disrupted flights.
• Assisted the Airport team with reservation's services whenever a disruption occurred or schedule change.
• Managed office queues and advise clients on any changes.
• Processed payments once a ticket was issued or exchanged.
• Prepared sales reports on a daily basis.

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• Developed customized travel itineraries based on client preferences and budget constraints.
• Ticketing and exchanging of tickets.
• Processed refunds.
• Advise clients on the fare rules
• Managed queues and advise clients on the schedule changes.
• Researched and recommended suitable accommodations, transportation, and activities to enhance client experiences.
• Coordinated travel logistics, including flights, car rentals, and tour bookings, ensuring seamless transitions for clients.
• Maintained up-to-date knowledge of travel regulations and industry trends to provide accurate advice.
• Managed international travel arrangements, ensuring compliance with visa regulations and health guidelines.
• Utilized CRM systems to track client interactions and enhance service delivery.
• Trained junior staff on best practices in customer service and itinerary planning.
• Led initiatives to streamline booking processes, improving overall operational efficiency.
• Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
• Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
• Assisted clients in obtaining necessary travel documentation such as passports, visas, and vaccinations.
• Exceeded sales targets through the creation of customized travel packages tailored to individual client needs.
• Established long-term partnerships with airlines, hotels, tour operators which led to cost savings passed onto customers.
• Resolved customer inquiries through effective communication and problem-solving techniques.
• Streamlined complaint resolution process, improving response times and customer retention.
• Led weekly team meetings to discuss performance metrics and share best practices.
• Analyzed customer feedback data to identify trends and recommend service improvements.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
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