Enidel Rosas Cardoso
Lawrenceville,GA
Summary
Detail-oriented customer service representative adept at navigating complex inquiries and providing accurate information. Committed to fostering customer relationships through effective communication and follow-up, ensuring a positive service experience.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Empire Auto Parts
Peachtree Corners, GA
01.2025 - Current
- Assisted customers with product inquiries and order placements.
- Processed returns and exchanges following company policies.
- Provided detailed product information to help customers make informed choices.
- Conducted follow-up calls to ensure customer satisfaction after service interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Representative
Maximus CDC
Lawrenceville, GA
01.2022 - 05.2023
- Answer calls regarding Covid-19
- Provide Information about vaccine locations
- Answer any questions people may have regarding Covid-19 and the vaccinations.
Customer Service Representative
TruGreen Lawn Care
Suwanee, Georgia
02.2020 - 01.2022
- Take inbound calls and make outbound calls to customers regarding their account.
- Schedule appointments for customer lawns.
- Promptly respond to inquiries and requests from prospective customers.
Education
High School Diploma -
Phoenix High School
Lawrenceville, GA05-2015
Skills
- Customer service
- product knowledge
- order processing
- return management
- client follow-up
- customer relationship management
- Bilingual communication
- Call center experience
- CRM systems
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Empire Auto Parts
01.2025 - Current
Customer Service Representative
Maximus CDC
01.2022 - 05.2023
Customer Service Representative
TruGreen Lawn Care
02.2020 - 01.2022
High School Diploma -
Phoenix High School
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