Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

ENID L BOU AGOSTO

KISSIMMEE,FL
ENID L BOU AGOSTO

Summary

PROFESSIONAL SUMMERY Dynamic Bilingual Customer Service Representative with 3 years of experience handling incoming calls, resolving customer issues. Native Spanish speaker and fluent in English. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices. Hard worker who enjoys keeping working area neat and clean. Able to relocate, owned transportation, or to working from home. Trustworthy and fast learner that focus on success.

Overview

12
years of professional experience

Work History

Synchrony
Altamonte Springs, FL

Bilingual CSR
10.2021 - Current

Job overview

  • Taking payments
  • Assist customers understanding their bills.
  • Resolved billing issues on calls with over 30 customers per day.
  • Helping customer basic website troubleshoot to access their online profile or assisting them creating their online profile
  • Performed basic system/programs or computer troubleshoot when necessary.
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Updated account information to maintain customer records.

TTEC
Orlando, FL

UHC CSR
11.2019 - 10.2021

Job overview

  • Taking payment, helping understanding their benefits.
  • Healthcare Advocate - helped over 15 callers making appointments, getting referrals, and finding available in network providers in their area.
  • Performed basic system/programs & computer troubleshooting.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.

Uber/Lyft
Orlando, FL

Driver
01.2017 - 07.2019

Job overview

  • Drive people, safely, from one point to another.
  • Delivered goods and products to customer on time and in excellent condition.
  • Drove over 10 cities in Central Florida to bring transportation services.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Answered, scheduled and responded to reservation calls at specific times and locations.

Walt Disney World Resort
Orlando, FL

Hostess
02.2012 - 12.2018

Job overview

  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Trained new cast members into their working experience.

Education

Valencia College
Orlando, FL

Associate of Science from Film Production Technology
07.2019

Specialized Fine Arts School
Humacao, Puerto Rico

High School Diploma
05.2009

Skills

  • Deliberative; Critical Thinker
  • Document Organization
  • Work on Fast Pace; Fast Learner
  • Deadline Attainment
  • Customer Needs Assessments
  • MacOS & Window Knowledge
  • Microsoft Word, Power Point, Excel, Outlook
  • Video Editing: Premier Pro, IMovie, Final Cut, Movavi, ProTools

Languages

Spanish
Native or Bilingual
Korean
Elementary

Timeline

Bilingual CSR

Synchrony
10.2021 - Current

UHC CSR

TTEC
11.2019 - 10.2021

Driver

Uber/Lyft
01.2017 - 07.2019

Hostess

Walt Disney World Resort
02.2012 - 12.2018

Valencia College

Associate of Science from Film Production Technology

Specialized Fine Arts School

High School Diploma

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