Summary
Overview
Work History
Education
Skills
Timeline
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Kristina Vazquez

Las Vegas,NV

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

8
8
years of professional experience

Work History

Bilingual CSR

Invitation Homes Inc.
Las Vegas, NV
09.2022 - 05.2024
  • Communicated regularly with customers via phone, email or chat to provide updates on order status or answer questions about products or services.
  • Utilized problem-solving skills to resolve customer concerns in a timely manner.
  • Followed standard operating procedures when handling calls from customers according to company policy.

Bilingual Senior Account Manager

Capital One
Las Vegas, NV
08.2019 - 09.2022
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Oversee all escalated calls.
  • Educated customers on account statuses, assist on setting up payment arrangements.

VIP Operations Supervisor

Sahara Hotel And Casino
Las Vegas, NV
07.2016 - 08.2019
  • Monitored staff performance and provided feedback for improvement.
  • Ensured compliance with all safety regulations in the workplace.
  • Provided support to other departments as needed to meet organizational goals.
  • Guided employees in handling difficult or complex problems.

Education

High School Diploma -

Chaparral High School
Las Vegas, NV
01-2008

Skills

  • Upselling strategies
  • Product Knowledge
  • Paperwork Processing
  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Data Entry
  • Call Management
  • Conflict Resolution
  • Quality Control
  • Microsoft Outlook
  • High-energy attitude
  • Payment Processing
  • Call Center Operations
  • Critical Thinking

Timeline

Bilingual CSR

Invitation Homes Inc.
09.2022 - 05.2024

Bilingual Senior Account Manager

Capital One
08.2019 - 09.2022

VIP Operations Supervisor

Sahara Hotel And Casino
07.2016 - 08.2019

High School Diploma -

Chaparral High School

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Kristina Vazquez