Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Josephine Navara

Pueblo West,CO

Summary

Personable and dedicated customer service representative with extensive experience in the insurance industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Bilingual CSR

Fred Loya Insurance
Pueblo, CO
02.2016 - Current
  • Maintained a professional demeanor at all times when interacting with customers either verbally or through written communication.
  • Collected deposits or payments and arranged for billing.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Ensured all customer complaints were logged into the system for further investigation or resolution.

CSR, Sales

Radial Inc.
Pueblo, CO
01.2015 - 02.2016
  • Provided customer service and technical support to customers via phone, email, live chat, and social media.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Responded promptly to all incoming sales inquiries from potential customers.

Education

High School Diploma -

Centennial High School
Pueblo, CO
05-2014

Skills

  • Fluent bilingualism
  • Upselling strategies
  • Customer service
  • Inbound and outbound calling
  • Professional telephone demeanor
  • Critical thinking
  • De-escalation techniques
  • Problem resolution
  • Calm demeanor
  • Strong teamwork
  • Email management
  • Data entry proficiency
  • Account updating

Languages

Spanish
Native/ Bilingual

Certification

Personal lines license - issued March, 2016

References

References available upon request.

Timeline

Bilingual CSR

Fred Loya Insurance
02.2016 - Current

CSR, Sales

Radial Inc.
01.2015 - 02.2016

High School Diploma -

Centennial High School

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Josephine Navara