Eniece Welch
Roanoke,VA
Summary
Adaptable customer service representative known for strong attention to detail and flexibility. Successfully managed multiple communication channels while maintaining high satisfaction ratings. Ready to contribute to operational improvements and exceed customer expectations.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Wells Fargo
Roanoke, VA
11.2025 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed customer accounts using Wells Fargo's internal systems to ensure accurate information processing.
- Collaborated with team members to enhance service delivery and improve overall customer satisfaction ratings.
- Implemented process improvements that streamlined operations and reduced response times for customer inquiries.
- Resolved customer inquiries efficiently, ensuring high satisfaction rates and timely issue resolution.
- Managed multiple communication channels, including phone, email, and chat, to assist diverse customer needs.
- Ensured adherence to company policies during customer interactions, maintaining compliance with industry standards.
- Monitored call metrics to evaluate performance trends and recommend strategies for operational improvements.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Shift Supervisor
Red Robin
Roanoke, VA
04.2023 - 12.2025
- Supervised team members to ensure adherence to food safety and quality standards.
- Trained new staff on operational procedures, enhancing service efficiency and customer satisfaction.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Coordinated shifts to optimize workforce coverage during peak hours, improving service speed.
- Resolved customer complaints promptly, fostering a positive dining experience and repeat business.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Developed strategies for upselling menu items, contributing to overall sales growth in the restaurant.
CNA
Salem Health & Rehabilitation Center
Salem, VA
02.2025 - 11.2025
- Provided direct patient care, including bathing, grooming, and feeding to enhance comfort and dignity.
- Assisted nursing staff in monitoring vital signs and reporting changes in patient conditions.
- Maintained accurate patient records, ensuring compliance with healthcare regulations and standards.
- Collaborated with interdisciplinary teams to develop individualized care plans for residents.
Shift Leader
Victoria's Secret PINK
Roanoke, VA
03.2022 - 04.2023
- Supervised daily operations to ensure compliance with company standards and policies.
- Trained and mentored new team members in product knowledge and customer service techniques.
- Coordinated shift schedules to optimize staff coverage during peak hours and events.
- Implemented visual merchandising strategies to enhance store presentation and boost sales.
- Assisted in the execution of promotional events, driving traffic and increasing brand awareness in-store.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Completed cash and credit card transactions accurately using POS software.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Server
Red Robin
Roanoke, VA
06.2020 - 04.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Managed dining area, ensuring cleanliness and adherence to health regulations.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu knowledge and service protocols.
Education
High School Diploma -
William Fleming High School
Roanoke, VASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Banking support
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Computer skills
- Goal oriented
- Staff management
- Employee motivation
- Decision-making
- Staff development
- Team building
- Process improvement
- Schedule development
Timeline
Customer Service Representative
Wells Fargo
11.2025 - Current
CNA
Salem Health & Rehabilitation Center
02.2025 - 11.2025
Shift Supervisor
Red Robin
04.2023 - 12.2025
Shift Leader
Victoria's Secret PINK
03.2022 - 04.2023
Server
Red Robin
06.2020 - 04.2023
High School Diploma -
William Fleming High School