Microsoft Teams
Enily Yanez
R
San Antonio,TX
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Lifeguard
Northside ISD
San Antonio, Texas
08.2021 - Current
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Attentively monitored swimmers to identify distress.
- Administered CPR and first-aid following best practices.
- Responded to emergency situations in a timely, efficient manner.
Member Service Representative
Lifetime Fitness Center
San Antonio, Texas
01.2021 - 12.2021
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Generated account activity reports to identify upgrade and sales opportunities.
- Maintained and managed customer files and databases.
Lifeguard Supervisor
Lifetime Fitness Center
San Antonio, Texas
06.2020 - 08.2022
- Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather, and low water temperature.
- Scheduled, coordinated and conducted in-service training for [Number] lifeguards to promote full competence in first aid, CPR, and water rescue techniques.
- Scheduled [Number] lifeguards to provide adequate coverage of pool areas during operating hours.
- Provided maximum pool area surveillance and response to emergencies by rescuing pool patrons and administering first aid.
- Directed and oversaw maintenance records and incident reports.
- Evaluated employees' daily job performance by adhering to development plans and personnel performance action plans.
Swim Instructor
Lifetime Fitness Center
San Antonio, Texas
06.2020 - 02.2022
- Taught daily swim instruction to students varying in ages and skill levels.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Took notes strengths and weaknesses of each child in class to track progress.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
Lifeguard
Six Flags
San Antonio, Texas
06.2018 - 08.2018
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Attentively monitored swimmers to identify distress.
Education
Bachelor of Arts - Psychology
University of The Incarnate Word
San Antonio, TX 08.2019 - 06.2023
Skills
Account management
Self-direction
Report preparation
Problem-Solving
MS Office
Teambuilding
Multitasking Abilities
Decision-Making
Software
Excel
Microsoft Word
Microsoft Presentation
Timeline
Lifeguard
Northside ISD
08.2021 - Current
Member Service Representative
Lifetime Fitness Center
01.2021 - 12.2021
Lifeguard Supervisor
Lifetime Fitness Center
06.2020 - 08.2022
Swim Instructor
Lifetime Fitness Center
06.2020 - 02.2022
Bachelor of Arts - Psychology
University of The Incarnate Word
08.2019 - 06.2023
Lifeguard
Six Flags
06.2018 - 08.2018