Enisa Pjetrovic
Queens,USA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Maitre D'
Reserve Cut
New York, USA
06.2023 - 07.2026
- Handled high-profile clientele and reservations using systems like OpenTable, ensuring personalized service.
- Managed reservations and seating arrangements, enhancing table turnover and guest satisfaction.
- Oversaw daily operations of the dining room to ensure exceptional guest experiences.
- Recognized for adaptability and maintaining confidentiality, ensuring exceptional guest experiences and satisfaction in fast-paced environments.
- Trained new employees on company policies and standard procedures, facilitating smoother onboarding.
Front desk receptionist- Maitre D
San Vicente
Manhattan, New York
01.2025 - 05.2025
- Handled guest check-ins and check-outs, streamlining the process for efficiency and accuracy.
- Assisted with administrative tasks, including data entry and document management, to support office operations.
- Handled incoming phone calls to ensure timely responses to inquiries. and directed inquiries to appropriate departments, ensuring efficient communication.
- Oversaw daily operations to maintain confidentiality and privacy of member information. to ensure the confidentiality and privacy of all members' information.
- Mentored junior staff, providing guidance on best practices and procedures.
Lead Host
Nobel 33 Hospitality Group: Meduza
New York, USA
03.2024 - 06.2024
- Oversaw front-of-house operations, delivering exceptional guest experiences through leadership and staff coordination.
- Developed and implemented training programs for new hosts, enhancing service quality and operational efficiency.
- Managed front-of-house operations and ensured seamless guest experiences.
- Trained and supervised host staff to maintain high service standards.
- Coordinated reservations and seating arrangements for optimal flow.
Education
Liscensed Real Estate Sales Person - Salesperson Course
NYREI
01.2026 - 05.2026
Associates of Arts Degree - Liberal Arts And Sciences
New York City College of Technology
New York, NY, USASkills
- Restaurant management
- Reservation management
- Resy
- OpenTable
- Guest relations
- Conflict management
- Leadership
- Communication
Languages
Albanian, Serbian, English
Timeline
Liscensed Real Estate Sales Person - Salesperson Course
NYREI
01.2026 - 05.2026
Front desk receptionist- Maitre D
San Vicente
01.2025 - 05.2025
Lead Host
Nobel 33 Hospitality Group: Meduza
03.2024 - 06.2024
Maitre D'
Reserve Cut
06.2023 - 07.2026
Associates of Arts Degree - Liberal Arts And Sciences
New York City College of Technology