E'Niyah Boyd
Thomson,GA
Summary
Dynamic Family Service Worker with a proven track record at YMCA Early Learning Center, excelling in communication and resource provision. Skilled in ECASE and document management, I foster strong family engagement and support staff development, ensuring a positive impact on children's lives and achieving enrollment goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Family Service Worker
YMCA Early Learning Center
Augusta , GA
02.2025 - Current
- Track daily attendance and follow up on student absences
- Recruit and enroll children to meet center enrollment goals
- Maintain up-to-date personal files for each child
- Communicate with families about events and engagement opportunities
- Provide resources and support for families in need
- Attend meetings for children with health concerns or disabilities
- Keep teaching staff informed about student attendance issues
Office Adminstator
Mind is Unique Counseling, LLC
Thomson , GA
02.2024 - 02.2025
- Manage email and document uploads in ECASE and Argo, ensuring accurate case records.
- Process assessments, drug screenings, and service authorizations; monitor toxicology results.
- Handle service authorizations for billing and payroll, and resolve discrepancies with case managers.
- Support 40+ staff with unit requests, service assignments, and onboarding.
- Conducted drug screening and certification training and assisted with new hire interviews.
Server/Private Event Coordinator
Big T's Seafood
Grovetown , GA
02.2019 - 08.2023
- Ensured high client satisfaction by being readily available and responsive to their needs
- Maintained a positive dining atmosphere through a professional and enthusiastic approach
- Coordinated and managed private events, ensuring seamless execution and customer satisfaction
- Utilized effective staff communication to deliver excellent service and address customer needs efficiently
- Resolved customer complaints and handled recommendations with effective dispute resolution
Team Lead/ Sales Associate
The UPS Store Inc.
Grovetown, GA
03.2021 - 11.2021
- Addressed consumer complaints and strengthened client relationships to drive revenue
- Managed inventory and purchased supplies to ensure product availability
- Maintained relationships with suppliers and clients to ensure continued cooperation
- Assisted clients with problem-solving by recommending appropriate products and services
Team Lead/Retail Sales Associate
Hibbett Sports Store
Thomson, GA
01.2018 - 02.2020
- Facilitated training sessions involving customer service, product knowledge, company procedures, and successful selling strategies
- Established rapport and cultivated long-term relationships with current and prospective clients
- Managed refunds, exchanges, and returns while paying close attention to store regulations
Education
Bachelor of Science - Psychology
Augusta University
Augusta, GA12-2023
Associate of Science - Early Childhood Education
Georgia Military College
Martinez, CA05-2021
Skills
- Microsoft Office Suite
- Experienced with Windows and macOS
- Time Management
- Strong verbal and written communication
- Proficient in ECASE and Argo systems
- Experienced in Redwood Toxicology Reporting and various drug testing methods
- Team Collaboration
- Self-Motivation
- Detail Oriented
- Customer Service
- Staff Development
- Document Management
- Interview Support
Certification
- CPR Certified
- Sexual Harassment Prevention
- HIPAA Training
- Mandated Reporter Training
Timeline
Family Service Worker
YMCA Early Learning Center
02.2025 - Current
Office Adminstator
Mind is Unique Counseling, LLC
02.2024 - 02.2025
Team Lead/ Sales Associate
The UPS Store Inc.
03.2021 - 11.2021
Server/Private Event Coordinator
Big T's Seafood
02.2019 - 08.2023
Team Lead/Retail Sales Associate
Hibbett Sports Store
01.2018 - 02.2020
Bachelor of Science - Psychology
Augusta University
Associate of Science - Early Childhood Education
Georgia Military College
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