Eniyah Jackman
Summary
Experienced and devoted customer service professional eager to advance in a growing company. Solid team player with an outgoing, positive aura. Proven skills in establishing bonds with clients. Specialize in critical thinking, speed and accuracy, and driven to maintain customer fulfillment and contribute to company success.
Overview
4
4
years of professional experience
Work History
Claims Representative
Cigna Healthcare
04.2024 - Current
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Senior Patient Service Representative
CVS Specialty Pharmacy
11.2022 - 04.2024
- Improved patient satisfaction by efficiently addressing and resolving concerns and complaints.
- Reduced errors in medical records through meticulous data entry and regular audits.
- Assisted in the training of new staff members, ensuring adherence to best practices and clinic protocols.
- Boosted efficiency within the clinic''s daily operations by proactively identifying areas for improvement or streamlining.
Patient Service Representative
CVS Specialty Pharmacy
10.2021 - 11.2022
- Verified insurance eligibility and coverage for patients.
- Investigated insurance claim denials and appeals.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Took copayments and compiled daily financial records.
Team Leader Manager
Rubio's Costal Grill
07.2020 - 10.2021
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Manage schedules, accepted time off requests, and found coverage for short shifts.
- Operate cash, answered calls, and place orders on low inventory.
Education
High School Diploma -
Southwest High School
El Centro, CA06.2020
Skills
- Data Entry
- Microsoft Excel
- Quality Assurance
- Supervision and leadership
- Medical Terminology
- Call Management
- Analytical thinking
Timeline
Claims Representative
Cigna Healthcare
04.2024 - Current
Senior Patient Service Representative
CVS Specialty Pharmacy
11.2022 - 04.2024
Patient Service Representative
CVS Specialty Pharmacy
10.2021 - 11.2022
Team Leader Manager
Rubio's Costal Grill
07.2020 - 10.2021
High School Diploma -
Southwest High School