Summary
Overview
Work History
Education
Skills
Timeline
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Shealah Anderson

Jacksonville

Summary

My name is Shealah Anderson, I am considered Professional with strong background in claims management, prepared to make significant impact. Skilled in assessing and processing claims accurately, resolving complex issues, and ensuring customer satisfaction. Effective team collaborator with focus on achieving results and adapting to changing needs. Known for analytical thinking, communication skills, and attention to detail.

Overview

6
6
years of professional experience

Work History

Claims Representative

CVS Aetna
Jacksonville
04.2025 - Current
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Developed in-depth understanding of insurance policies and procedures.
  • Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
  • Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.

Security Officer

Giddens Security
Jacksonville
01.2023 - Current
  • As a security officer here at Giddens I am responsible for maintaining a safe and secure environment for the residents, workers, and guest.
  • At any and every site I work keeping every encounter I have positive and professional at all times.

CSR

Concentrix
Jacksonville
01.2020 - 01.2023
  • Actively working to display a courteous and empathetic characteristic towards customers resulting in a net promoter score over 70.
  • Working multiple browsers simultaneously to access member information and complete a various amount of task.

Education

Associate of Applied Science -

Florida State College
Jacksonville, FL
05-2025

Skills

  • Claims investigation
  • Claims processing
  • Customer service
  • Data entry
  • Microsoft Outlook
  • Computer proficiency
  • Quality control
  • Office equipment proficiency
  • Quality assurance controls
  • CRM software
  • Quality assurance

Timeline

Claims Representative

CVS Aetna
04.2025 - Current

Security Officer

Giddens Security
01.2023 - Current

CSR

Concentrix
01.2020 - 01.2023

Associate of Applied Science -

Florida State College

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