Enjenai Lewis
Dayton,OH
Overview
6
6
years of professional experience
1
1
Certification
Work History
Caregiver
HarborChase Of Beavercreek
- Current
- Assisting with personal care, which may include bathroom functions, bathing, grooming, dressing, and eating
- Providing emotional support and encouragement to perform necessary tasks
- Providing mobility assistance may be required, for example helping the client in and out of bed, a chair, or a wheelchair
- Monitoring and reporting changes in health, behavior, and needs
- (completing accurate reports)
- Laundry washing folding putting away
- Sweeping Mopping Trash
Customer Account Representative
Rent-A-Center
09.2022 - 03.2023
- Answering Phones
- Delivery
- Assembly
- Customer Service
- Cleaning
- Organization
- Inventory
- Sales
- Money Management
- Collections
Senior Account Representative
SAC Finance
01.2021 - 09.2022
- Expanded new business and developed effective sales and marketing campaigns
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Documented customer correspondence in CRM to track requests, problems and solutions
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Upheld quality control policies and procedures to increase customer satisfaction.y
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Consulted with customers to resolve service and billing issues
- Answered incoming telephone calls to provide store, products and services information
- Processed documentation and troubleshot discrepancies to build client rapport
- Set up and activated customer accounts
- Reviewed account and service histories to identify trends and resolve issues
- Trained new employees on procedures and policies to maximize team performance
- Conducted repossessions
- Constantly in communication with upper management and underwriting
- Trained new hires on products and services, best practices and protocols to reduce process gaps
- Relayed customer feedback to cross-functional teams to improve products and services
- Organized client contracts, records, reports and agendas to strengthen traceability
- Executed on-time and under-budget project management to resolve complex issues
Assistant Manager
Walmart
03.2020 - 01.2021
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply
- Worked closely with customers to understand needs and resolve diverse issues
- Assisted in store opening by setting up office space, computers and cash registers
- Handled responsibilities successfully upon manager's absence
- Assisted with training new cashiers and customer service team members to increase speed of onboarding
- Processed payments for customers quickly and accurately to exceed productivity standards
- Scanned, priced and bagged customer groceries quickly to keep lines moving
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction
- Verified customer age requirement for alcohol or tobacco purchases
- Answered customer questions, provided store information and directed customers to designated store areas
- Directed cleaning, trash removal and sanitation procedures to keep aisles and register area organized
- Helped customers find specific products, answered questions and offered product advice
- Trained new team members in cash register operation, stock procedures and customer services
- Helped with purchases, locating items and signing up for rewards programs
- Learned roles of other departments to provide coverage and keep store operational
Administrative Assistant
National Pit Stop
01.2019 - 03.2020
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials
- Tracked and submitted employee timesheets to prepare for payroll processing
- Managed inventory to ensure all supplies were in stock and within budget
- Maintained accurate department and customer records
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls
- Answered phones to direct callers, schedule appointments and provide general office information
- Greeted visitors or callers daily to handle questions or direct to appropriate staff
- Received and routed incoming calls and correspondence to promote timely communication
- Answered and routed telephone calls and took messages
- Obtained scanned records and uploaded to database
- Delivered exceptional customer service through direct communication with clients and team members
- Processed financial documents, contracts, expense reports and invoices
- Managed incoming and outgoing mail, filing and meeting coordination
- Responded to inquiries via email, telephone and social media platforms
- Met incoming guests and clients, offering immediate assistance
- Oversaw invoicing and billing functions, achieving consistent and accurate payments
- Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork
Education
High school diploma - undefined
Springfield High School
Springfield, OH12.2020
Skills
- Organizational skills (6 years)
- Critical Thinking
- Conflict Resolution
- Data Entry
- Attention To Detail
- Self Motivated
- Customer Service (6 years)
- Heavy lifting
- Product assembly
- Machine operation
- Quality assurance
- Quality inspections
- Assembly procedures
- OSHA compliance
Certification
- Driver's License March2018 to March2026
- Empathetic Listening Present
Timeline
Customer Account Representative
Rent-A-Center
09.2022 - 03.2023
Senior Account Representative
SAC Finance
01.2021 - 09.2022
Assistant Manager
Walmart
03.2020 - 01.2021
Administrative Assistant
National Pit Stop
01.2019 - 03.2020
Caregiver
HarborChase Of Beavercreek
- Current
High school diploma - undefined
Springfield High School
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