Enkeleda Ukperaj
Staten Island,NY
Summary
Customer Care Team Lead known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, customer relationship management, and team leadership. Excel in communication, problem-solving, and empathy, ensuring positive outcomes in challenging customer service scenarios. Committed to delivering exceptional customer experiences through effective team guidance and support.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Customer Care Team Lead
Raymour & Flanigan
Staten Island, NY
07.2021 - Current
- Communicating with customers regarding account services, statements, and balances,
- Daily transactions, payments (cash, card, checks, financing).
- Training new employees on best practices and customer care procedures to eliminate inefficiencies and provide excellent customer service.
- Learned how to operate as part of a big team, collaborating and solving problems with management.
Supervisor
Western Beef
Staten Island, NY
04.2019 - 04.2020
- Monitored workflow to improve employee time management and increase productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Money handling, transactions.
- Trained new employees on best practices and to provide excellent customer service.
Supervisor
Currency Exchange
Trona, ALBANIA
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision making.
- Collected, arranged, and inputted information into the database system.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow.
Education
Bachelor of Arts - Economics
City College of New York
New York, NY01-2025
Bachelor of Arts - Finance And Banking
European University of Tirana
Tirana 07-2017
Skills
- Finance
- Management and leadership
- Retail sales
- Software programs
Certification
Certificate of completion: Braven Leadership and Career Accelerator
Developed workforce skills such as working in teams, leadership, problem-solving, networking & communicating, operating and managing.
Accomplishments
Leadership and Perfect Partnership Award (Raymour & Flanigan)
Languages
Spanish
Limited
Albanian
Native/ Bilingual
English
Full Professional
Timeline
Customer Care Team Lead
Raymour & Flanigan
07.2021 - Current
Supervisor
Western Beef
04.2019 - 04.2020
Certificate of completion: Braven Leadership and Career Accelerator
Developed workforce skills such as working in teams, leadership, problem-solving, networking & communicating, operating and managing.
Supervisor
Currency Exchange
Bachelor of Arts - Economics
City College of New York
Bachelor of Arts - Finance And Banking
European University of Tirana
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