Enmy Gonzalez
Woodbridge,VA
Summary
Experienced professional with a strong focus on detail and dedication, boasting over ten years of valuable experience in cash handling and customer service. Demonstrating a wide range of interpersonal skills, excelling in fostering teamwork, taking initiative, and consistently delivering productive results. Proven track record of providing exceptional service. Committed to utilizing expertise to contribute effectively to any team or organization.
Overview
10
10
years of professional experience
Work History
Financial Services Specialist
Truist Bank
04.2019 - Current
- Handle all transactional services, including bank deposits, monetary withdrawals, financial transfers and other bank transactions.
- Assumed leadership role as the champion and maintained bank's normal operations and procedures.
- Maintain strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Provide customers with high level of service, privacy and confidentiality with friendly welcoming attitude.
- Follow proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Assist customers with setting up or closing accounts, fraud claims, and signing up for new services.
- Trained new hires in processes and procedures for financial institution, answering questions and providing guidance.
Front Office Associate
Food Lion Grocery
03.2015 - 04.2019
- Performed bookkeeping duties that included preparation of deposits, reconciliation of daily/weekly accounts, managed petty cash logs and cash refunds.
- Oversaw store opening and closing procedure including, but not limited to, cash change orders.
- Analyzed and reported any discrepancies found within transactions.
- Provided supervision, training and support to a minimum of six front end cashiers; previously trained three new employees as office associates and seven as cashiers.
- Performed the task of customer lead/service lead as needed to ensure service standards are maintained.
- Communicated effectively with customers, peers, and management.
Education
Bachelor of Business Administration -
Northern Virginia Community College
Annandale, VA05.2027
Skills
- Risk Mitigation Strategies
- Microsoft Office Proficiency
- Data Gathering
- Problem-Solving Expertise
- Effective Communication
- Effective Under Pressure
- Cash Flow Analysis
- Team Leadership
- Collaborative Team Member
- Reliable Work Ethic
- Sales Performance Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Financial Services Specialist
Truist Bank
04.2019 - Current
Front Office Associate
Food Lion Grocery
03.2015 - 04.2019
Bachelor of Business Administration -
Northern Virginia Community College
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