Summary
Overview
Work History
Education
Skills
Timeline
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Eno Boateng

Fort Worth

Summary

Experienced in identifying operational and analytical techniques to achieve project objectives and deliver reliable results. Skilled in researching and resolving internal and external customer issues, utilizing de-escalation techniques to ensure customer satisfaction. Exceptional organizational skills, meticulous attention to detail, and ability to meet tight deadlines.

Overview

11
11
years of professional experience

Work History

Fraud Compliance Investigator

JP Morgan Chase
04.2022 - Current
  • Researched fraud patterns regarding check and electronic fraud
  • Experienced in researching, collecting and analyzing complex information and providing appropriate recommendations
  • Gathered thorough and accurate evidence on multiple case assignments including tracing financial transactions and background information on suspects using various systems and tools
  • Made SAR (Suspicious Activity Report) decisions and prepared SARs as required
  • Managed complex and non-complex alerts and cases
  • Specialized in multiple fraud scenarios
  • Implemented fraud prevention programs, assessed fraud risks, conducted interviews and reported findings to management
  • Analyzed management information requirements including data gathering

Fraud Specialist

JP Morgan Chase
02.2018 - 04.2022
  • Reviewed customers ACH non-fraud claims against merchant to resolve customer merchant disputes
  • Researched e-serve application to determine fraud patterns with customer ACH claims
  • Used Customer assist to review customer accounts for ACH Refunds and verify ACH stop payments to merchants
  • Processed ACH returns through E-Serve and Debit spreadsheet, including any late returns
  • Worked claims that force posted to customer’s account through CCS and Customer assist

92A-Automated Logistics Specialist

U.S. Army
01.2014 - 01.2018
  • Improved records management accuracy; established and maintained stock records and other vital documents such as inventory, material control and mission critical supply reports
  • Received and counted items in a warehouse inventory and recorded data on a computer
  • Was responsible for purchasing functions, ordered materials, requested goods and services
  • Confirmed receipt and delivery of equipment, materials and supplies to agency users
  • Ensured that no goods and services were provided without a purchase order and accurately documented all transactions

Education

Bachelor of Science - Applied Human Resources Management

Grand Canyon University
Phoenix, Arizona
06.2023

Bachelor’s Degree - Art

University of Ghana
Accra, Ghana
06.2013

Skills

  • Active listening
  • Leadership
  • Time management
  • Microsoft Office Suite

Timeline

Fraud Compliance Investigator

JP Morgan Chase
04.2022 - Current

Fraud Specialist

JP Morgan Chase
02.2018 - 04.2022

92A-Automated Logistics Specialist

U.S. Army
01.2014 - 01.2018

Bachelor of Science - Applied Human Resources Management

Grand Canyon University

Bachelor’s Degree - Art

University of Ghana

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Eno Boateng