ENOCH HAYDEN
GLADE SPRING,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Service Manager
C&B EQUIPMENT
04.2009 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Coordinated with other departments to maintain streamlined and productive workflow.
Service Technician
C&B EQUIPMENT
04.2009 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
Education
GED -
MT ROGERS
Glade Spring, VASkills
- Critical Thinking
- Revenue Generation
- Quality Assurance
- Coaching and Mentorship
- Office Administration
- Task Delegation
- Staff Management
Timeline
Service Manager
C&B EQUIPMENT
04.2009 - Current
Service Technician
C&B EQUIPMENT
04.2009 - Current
GED -
MT ROGERS
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