ENOCH HOLLOWAY
Corrales,New Mexico
Summary
Knowledgeable and dedicated business service professional with extensive 10-year background in sales, customer relations, as well as professional experience in business and marketing strategies. Effective communicator, active listener, with a personable demeanor and a positive, team-oriented mindset. Innovative problem-solver with a multifaceted, creative background. Passionate participant and learner. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Customer Service Specialist
Angi
12.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained detailed records of customer interactions, noting trends and areas for potential improvement.
- Managed high volume of inbound calls, ensuring timely responses and resolution for business customers.
Customer Care Advocate
Alliance Data
05.2017 - 10.2019
- Consistently performed in top 10% companywide in customer relations
- Interfaced with top tier clients facilitating large sum purchases
- Highly trained in customer de-escalation and retention tactics
Salesman
Verizon Wireless
05.2016 - 05.2017
- Performed routine inventory and scheduling management
- Tracked sales metrics to monitor progress towards goals, adjusting strategies as necessary for success.
- Developed strong client relationships through consistent communication and exceptional customer service.
Salesman
Larry H. Miller American Toyota
03.2013 - 07.2015
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Developed instant rapport, and built and maintained client relationships to successfully sell vehicles ranging from 20k-100k
- Cultivated sales strategies and set challenging personal sales goals to ensure peak performance
Education
Bachelor of Arts - Business Administration Marketing
University of New Mexico
Albuquerque, NM05.2022
Associate of Science - Business
Central New Mexico Community College
Albuquerque, NM05.2021
Associate of Arts - Pre-Health Science
Central New Mexico Community College
Albuquerque, NM05.2021
Associate of Applied Science - Integrated Studies
Central New Mexico Community College
Albuquerque, NM05.2021
Skills
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Team-Oriented and Cooperative
- Sales and Upselling
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Business Operations
- Time management abilities
- Active Listening
- Problem-solving abilities
Accomplishments
- Marathon and Ultramarathon finisher and competitor including the Pike's Peak Marathon
- Photographer featured across New Mexico social media publications
- Dance instructor with 10+ years of experience specializing in Lindy Hop and West Coast Swing
Certification
- Hootsuite Platform Certification
- Stukent Digital Marketing Certificate
- Health, Wellness and Public Safety Certification
Timeline
Business Customer Service Specialist
Angi
12.2022 - Current
Customer Care Advocate
Alliance Data
05.2017 - 10.2019
Salesman
Verizon Wireless
05.2016 - 05.2017
Salesman
Larry H. Miller American Toyota
03.2013 - 07.2015
Bachelor of Arts - Business Administration Marketing
University of New Mexico
Associate of Science - Business
Central New Mexico Community College
Associate of Arts - Pre-Health Science
Central New Mexico Community College
Associate of Applied Science - Integrated Studies
Central New Mexico Community College
- Hootsuite Platform Certification
- Stukent Digital Marketing Certificate
- Health, Wellness and Public Safety Certification
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