Enoch Osei-Asibey
Coram,New York
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Desktop Support position. Skilled in identifying and resolving complex technical problems. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Installation Specialist
Retired And Senior Volunteer Program
09.2021 - Current
- Creating appointment to visit client's office.
- Managing physical assembly, configuration, and installation of PCs.
- Demonstrate to customers proper methods for operating equipment after it had been installed.
- Providing customers with verbal and written operating instructions.
- Keeping records and maintaining data privacy.
Desktop Support
Suffolk College (Information Technology Services)
01.2023 - 05.2023
- Utilized Microsoft Access to create, maintain and update inventory records.
- Analyzed issues to identify troubleshooting methods needed for quick repair.
- Walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Assisted with tinkering, maintenance, and installation of hardware and software.
- Managed over 30 customer calls per day and performed DoD data wiping.
Student Office Assistant
Suffolk College (International Students Office)
06.2022 - 01.2023
- Handed confidential students records and maintaining data privacy.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Completed office tasks such as filing, copying, scanning and indexing.
- Functioned as secondary point of contact for international students.
- Acted as inner tech-savvy to troubleshoot technology issue.
- Managed over 50 customer calls per day.
Soft gel Operator II
Amneal Pharmaceutical
11.2017 - 09.2019
- Documented batch records and logbooks
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Set up machines to start production cycles and controlled machine settings.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
- Inspected products and machines to maintain quality and efficiency.
Education
Information Technology: Computer Information Systems -
Suffolk College
New York, NY05.2023
Skills
- Customer Interaction
- User Support
- Documentation
- Inventory Management
- Analytical Skills
- Troubleshooting
- Software Installation
- Microsoft Windows
- Organizational Skills
- Time Management
- Microsoft Access
- Ability to Multitask
Certification
Google IT Support / In-progress
References
Upon Request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Desktop Support
Suffolk College (Information Technology Services)
01.2023 - 05.2023
Student Office Assistant
Suffolk College (International Students Office)
06.2022 - 01.2023
Installation Specialist
Retired And Senior Volunteer Program
09.2021 - Current
Soft gel Operator II
Amneal Pharmaceutical
11.2017 - 09.2019
Information Technology: Computer Information Systems -
Suffolk College
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