ENOH OGBEVIRE

· Investigate and resolve customer inquiries promptly and accurately

· Educate callers to achieve first-contact resolution, enhancing customer satisfaction

· Address customer service issues through phone, email, chat, and TEAMS, ensuring seamless support across multiple platforms

· Successfully pass required testing, demonstrating a strong understanding of policies and procedures

· Interacted proficiently through various channels including chat, phone, email, and TEAMS, showcasing adaptability and technical skills

• Collaborated with other news managers/reporters across the station’s outstations to ensure seamless broadcast nationwide
• Maintained a relationship with stakeholders and news managers nationwide to ensure customer success
• Overseeing editors, reporters, newscasters and broadcasters to ensure professional standards
• Assigned beats and reports and schedule newscasts
• Set goals, monitor performance of news personnel, including news decisions and news operations
• Work with marketing, key departments and reporting line to develop business plan for income generation and sustainability
• Maintain equipment and information systems vital to news planning, gathering, news production and presentation
• Acts as proactive liaison with various internal and external departments and stakeholders to advance the station’s news content and related programming
• Provide regular reports as required

Highlights on Nigeria Info as News Manager

The news broadcast was number one during the same period with 30% increased listenership.

• Anchoring a daily live talk show, engage with audiences via phone lines and social media platforms
• Content Creation
• Conducted live and taped interviews
• Delivered clear and concise news reports, ensuring accurate information reached viewers consistently.
• Maintained a strong on-air presence, effectively engaging viewers and encouraging audience loyalty.
• Work with marketing, key departments and reporting line to develop business plan for income generation and sustainability
• Participated in community events as an ambassador for the station, fostering goodwill among the audience and stakeholders.
• Improved ratings by consistently delivering high-quality content tailored to fit the target demographic.

Highlights on Nigeria Info as Show Anchor

The Morning show maintained the number one spot as most listened to radio show in the broadcast coverage area for 3 straight years, with a 30% increase in listenership.

• Conducting research for radio discussions
• Voice acting
• Managed time efficiently during presentations to cover all essential points while maintaining audience interest and avoiding information overload.
• Contributed subject matter expertise as a panelist or guest speaker at conferences or events related to my field.
• Actively sought out opportunities for professional development to stay current with industry trends
• Conducted indepth research on presentation topics, ensuring accuracy and relevance of information shared with audiences.
• Utilized storytelling techniques to create memorable experiences for audience members, fostering long-lasting connections with the content presented.

Highlights on City FM: Anchoring ‘Nigeria decides’ 2011, (the Election Day broadcast) engagement with studio guests as well as live phone discussions with voters and on the field reporters.

• Breakfast Show Host
• Wrote and scripted show prior to air for approval by management.
• Anchor Primetime news
• Established a strong personal brand as a presenter by consistently delivering engaging, informative, and thought-provoking content to diverse audiences.

On CTV

• Weekend Breakfast Variety Show Anchor
• Made promotional appearances at public events.
• Operated technical equipment such as the Teleprompter and the VTR.
• Mentored and trained junior presenters in effective presentation techniques, helping them develop their public speaking skills and confidence.