Enok Thang
Indianapolis,IN
Summary
Dynamic, results-driven operations manager with a proven track record of leading high-performing teams in fast-paced, customer-centric environments. Expertise in overseeing daily operations, enhancing productivity, and fostering employee development while upholding safety and compliance standards. Recognized for strong leadership, organizational acumen, and effective problem-solving abilities, consistently achieving performance goals. Committed to delivering exceptional customer service and driving operational excellence to support organizational success.
Overview
11
11
years of professional experience
Work History
Operations Manager
Trex Delivery
02.2024 - Current
- Oversaw and manage the daily operations of a team of 30+ delivery associates, ensuring timely and efficient package delivery while maintaining compliance with Amazon and company policies, safety standards, and operational performance goals.
- Track and analyze key performance indicators (KPIs), including on-time delivery, attendance, safety and customer satisfaction, to identify trends and improve operational performance.
- Coordinate daily route assignments, staffing, and dispatch operations to maximize productivity and service quality.
- Monitor compliance with Amazon DSP standards, DOT regulations, and company safety policies to maintain operational excellence.
- Manage attendance, scheduling, and employee accountability to maintain adequate staffing levels.
- Coach, mentor, and train new delivery associates, providing performance feedback and supporting employee development.
- Collaborate with leadership to implement process improvements that increase efficiency and support business goals.
Sunday School Teacher
Chin Bethel Christian Church
02.2020 - 10.2025
- Developed lesson plans that engage students and enhance biblical understanding.
- Organized community outreach events to encourage family involvement in church activities.
- Implemented age-appropriate activities to reinforce learning objectives.
- Collaborated with colleagues to design interdisciplinary projects fostering critical thinking skills.
Tutor/Translator
Perry Township Schools
05.2020 - 02.2024
- Collaborated with teachers and parents to reinforce educational goals and address student challenges.
- Facilitated collaborative learning environments to enhance student engagement and participation.
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Utilized diverse instructional strategies to address varying student needs and learning styles.
- Facilitated clear communication between parents and teachers in diverse settings, ensuring understanding and accuracy.
Sales Representative
Home Depot
11.2017 - 12.2019
- Establish or/and identify prices of goods, services or admission, and tabulate bills using calculators and cash registers.
- Assist customers by providing information and resolving their complaints.
- Issue receipts, refunds, credits, or change due to customers.
Translator
Catholic Refugees Services
05.2015 - 07.2016
- Translated documents and materials to ensure clear communication among diverse populations.
- Collaborated with caseworkers to provide accurate translations during client interactions.
- Assisted in developing multilingual resources for educational programs and community outreach efforts.
- Reviewed translated content for clarity, cultural relevance, and linguistic accuracy.
- Led workshops on language services, increasing staff awareness of translation protocols and cultural sensitivity.
- Developed strategic partnerships with local organizations to expand language access services within the community.
Education
High School Diploma -
Tascosa High School
Amarillo, TX05-2016
Skills
- Operations Management
- KPI Tracking Performance and Analysis
- Logistics and Route Coordination
- Safety and DOT Compliance
- Employee Coaching and Development
- Problem Solving
- Microsoft Excel
- Decision Making
Timeline
Operations Manager
Trex Delivery
02.2024 - Current
Tutor/Translator
Perry Township Schools
05.2020 - 02.2024
Sunday School Teacher
Chin Bethel Christian Church
02.2020 - 10.2025
Sales Representative
Home Depot
11.2017 - 12.2019
Translator
Catholic Refugees Services
05.2015 - 07.2016
High School Diploma -
Tascosa High School