Enricho Lowe
Portal,GA
Summary
Dynamic customer service professional with over 7 years of experience in the retail sector, demonstrating a proven track record of enhancing customer satisfaction and operational efficiency. Proficient in Microsoft Office applications, with a strong aptitude for training team members on essential job functions to foster a collaborative work environment. Skilled in surveillance techniques and investigative practices, effectively identifying and mitigating security risks while ensuring compliance with safety protocols. Committed to maintaining a secure atmosphere for both staff and customers, with hands-on experience in emergency response coordination.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Wal-Mart Supercenter Store 754
07.2002 - 02.2004
- Worked at the Wal-Mart store in the photo center tech/cashier department.
- Responsible for developing and printing customers film.
- Also sold cameras and camcorders to customers.
- I also worked as a cashier and worked on the sales floor.
- Quickly and effectively solve customer challenges.
Asset Protection Associate
Wal-Mart DC
02.2004 - Current
- Currently working at the Wal-mart Distribution center where I have experience in loading/unloading.
- Licensed and experienced in operating fork lifts.
- Currently I serve as a Asset Protection Protection Associates, where I ensure that we protect the assets of the facility and handle theft and shrink issues.
- We ensure that there is safe and secure work environment for associates in the workplace by always checking our camera systems, checking our fire systems, and constantly patrolling the inside and outside of the facility.
- Responsible for answering the phones to handle associate needs in the warehouse. This includes handling calls for emergency situations such as: calling 911, informing associates of emergency situations in the building, and emergency phone calls for associates.
- I am also responsible for inbounding and outbounding trailers at our truck gate by properly inspecting trailers that arrive at our facility, ensuring the appropriate bills are in place for our facility and inspecting all trailers that arrive.
- Experience in training other associates in the job functions of an asset protection.
- Have served as a trainer in the Asset Protection Department training new associates and current associates as we implement new processes.
- Have given the safety updates in our Wal-Mart General Meetings as well at the individual department start up meetings.
- I have served on some of the Wal-Mart special teams Committees such as The Safety Team (currently serving) and the Sirt Team.
Education
High School Diploma -
Portal High School
Portal, GA05-2002
Associate of Applied Science - Health Information Management
Ogeechee Technical College & East Georgia College
Statesboro, GA05-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Detail-oriented
- Team Training
- Inventory control
- Integrity and trustworthiness
- Loss prevention
Languages
English
Timeline
Asset Protection Associate
Wal-Mart DC
02.2004 - Current
Customer Service Representative
Wal-Mart Supercenter Store 754
07.2002 - 02.2004
High School Diploma -
Portal High School
Associate of Applied Science - Health Information Management
Ogeechee Technical College & East Georgia College