Experienced Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
9
9
years of professional experience
Work History
Real Estate Agent
Lamacchia Realty
09.2022 - Current
Conducted comprehensive market analysis to identify opportunities for investors.
Negotiated, facilitated, and managed real estate transactions.
Maintained connections with clients to encourage repeat business and referrals.
Warehouse Associate Team Lead
ALL MEDIA SUPPLY, LLC
05.2017 - 07.2019
Collaborated with shipping and delivery companies to coordinate pick-up and delivery schedules
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Customer Service Supervisor
PUBLIX
02.2015 - 05.2020
Worked with team members to unload and organize shipments of merchandise, ensuring timely and accurate restocking of products
Handled customer inquiries and suggestions courteously and professionally.
Trained new personnel regarding company operations, policies and services.
Education
Bachelor of Science - Business Administration, Management
FLORIDA INTERNATIONAL UNIVERSITY
Sweetwater, FL
05.2020
Skills
Negotiation
Microsoft Excel
Microsoft Word
Business Development
Market Analysis
Account Management
Market Research
Social Media Networking
Customer Relations
Stocking and Replenishing
Quality Control
Data Entry
Timeline
Real Estate Agent
Lamacchia Realty
09.2022 - Current
Warehouse Associate Team Lead
ALL MEDIA SUPPLY, LLC
05.2017 - 07.2019
Customer Service Supervisor
PUBLIX
02.2015 - 05.2020
Bachelor of Science - Business Administration, Management
FLORIDA INTERNATIONAL UNIVERSITY
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