Enrico Siapno
Lakewood
Summary
Dynamic Unit Secretary with a proven track record at Long Beach Memorial Medical Center, enhancing patient satisfaction through exceptional customer service and strong organizational skills. Proficient in HIPAA compliance and Epic systems, I excel in collaboration and critical thinking, effectively prioritizing tasks to improve unit workflow and support nursing staff in delivering quality care.
Overview
18
18
years of professional experience
Work History
Unit Secretary, Nicu
Long Beach Memorial Medical Center
08.2007 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
Education
Associate of Science - Nursing
Lyceum Northwestern University
Philippines03-2003
Skills
- Incoming call reception
- Customer service
- Strong organization
- Telephone reception
- HIPAA compliance
- Incoming call management
- Unit secretary training
- Nursing unit operations
- Critical thinking
- Computer proficiency
- Medical terminology proficiency
- Medical terminology
- Collaboration and teamwork
- Epic systems
- Clerical support
- CPR certified
- BLS certified
- Patient scheduling
- Document management
- Heartsaver first aid (first aid)
Timeline
Unit Secretary, Nicu
Long Beach Memorial Medical Center
08.2007 - Current
Associate of Science - Nursing
Lyceum Northwestern University
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