Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Contributions
Link
Timeline
Generic

ENRIQUE ALBERTORIO

Decatur,IL

Summary

Experienced Bilingual Human Services Professional with 30+ years of work experience. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

23
23
years of professional experience

Work History

Bilingual Consultant / Advisor / Interpreter

Self-Employed
06.2002 - Current
  • As a Bilingual Diversified Human Services Professional with 25+ years of professional work experience and training, I serve as a Consultant / Advisor / Interpreter to the Public within the Community

Fatherhood Program Coordinator

Healthy Start
Fort Myers, FL
05.2024 - 07.2024
  • Coordinator for the Fatherhood Program in the Southwest Florida area
  • Serving Fathers in the following counties: Lee, Collier, Glades, and Hendry

Addiction Specialist

Lighthouse Addiction Services
Fort Myers, FL
05.2023 - 05.2024
  • Performed substance use disorder and mental health work on an individual patient basis and in a group setting
  • Which included evaluation, screening and assessment services
  • Responsible for servicing primary caseload along with other patients as assigned, and documentation

Assistant Facility Administrator

True Core Behavioral Solutions
Fort Myers, FL
01.2023 - 02.2023
  • Direct administration of the behavioral program, Personnel and Clientele
  • Responsible for the successful operation and integrity of both programmatic and physical plant needs

Care Specialist / Business Development / QA

Trust Care Nurse Registry (Khanel Healthcare Inc.)
Naples, FL
11.2021 - 11.2022
  • Point of Contact for our Clientele, their families, and Community Service Providers
  • Business Development (Marketing, Events Coordinator, Direct Sales of Services) Quality Assurance, Customer Service, and Supervision of In Home Care and Assistance Services

Home Care Specialist / Business Development / Quality Assurance

Golden Care In Home Care
Naples, FL
03.2021 - 11.2021
  • Point of Contact for our Clientele, their families, and Community Service Providers
  • Business Development (Marketing, Events Coordinator, Direct Sales of Services) Quality Assurance, Customer Service, and Supervision of In Home Care and Assistance Services

Access Control Officer / Part-time

Bay Colony Community
Naples, FL
11.2019 - 02.2021
  • Preserve the safety and security of employees, visitors, and property per Bay Colony's policies and applicable laws
  • In addition, maintained vigilance and managed authorized and unauthorized access into the community

Safety & Security Officer

Artis of Naples
Naples, FL
04.2019 - 02.2021
  • Assist with the development and implementation of programs fostering a safe and secure environment
  • Responsible for the safety and security of Artis—Naples patrons, guest artists and all team members
  • Maintain positive internal and external patron relations through excellent Customer Service

Client Specialist / Quality Assurance

Right at Home In Home Care and Assistance
Bonita Springs, FL
11.2014 - 03.2019
  • Point of Contact for our Clientele, their families, and Service Providers
  • Quality Assurance, Customer Service, and Supervision of in home care and assistance services
  • Accomplishments: Expansion of coverage and provision of home health care services into new territory
  • Point of contact for Independent & Assisted living communities, Memory Care Facilities, Hospitals, Rehabilitation facilities, medical providers, social/human services agencies, etc
  • (i.e
  • Moorings Park, Terraces, Terracina Grand, etc.)
  • Marketing the organization’s services to the Community

Child Welfare Case Manager

Lutheran Services / FL Department of Children and Families
Fort Myers, FL
02.2014 - 11.2014
  • Direct supervision of children and families
  • Ensured the safety of children under our supervision
  • Referred clients to necessary services and counseling
  • Referral of direct family centered services for the children and families placed under our supervision and care
  • As well as Direct Case Management, Court Reporting, Transportation, Visitations, and other applicable job related services as instructed by the administration on a case by case basis
  • Marketing the organization’s services to the Community

Vocational Rehabilitation Counselor

State of FL Division of Vocational Rehabilitation / FL Department of Education
Naples, FL
06.2011 - 01.2014
  • Counseling and Point of Contact for Clientele and Services Providers
  • Market services to the Community
  • Conducted in-depth interviews with a diverse group of clients to determine their eligibility for rehabilitation services and the feasibility for achieving vocational goals, independent living, employment/recruitment, and educational goals
  • Determined existing problems and evaluated individual needs for achieving independence in daily living and/or obtaining suitable employment

Employment Security Representative

State of FL Agency for Workforce Innovation
Naples, FL
09.2009 - 06.2011
  • Provided recommendations, support, human resource and recruitment services to the clientele and employers, as well as ensured that not only clients, but also employers maintained compliance with appropriate program requirements provided and supervised by the Agency for Workforce Innovation and thus the State of Florida
  • Marketing the organization’s services to the Community

Education

Bachelor's Degree - Criminal Justice in Investigations

Interamerican University of Puerto Rico
Ponce, PR

Internship - Criminal Justice

Circuit Court & State Attorney's Office
Ponce, PR

Skills

  • Bilingual Human Services Professional
  • Consultant
  • Advisor
  • Interpreter
  • Client & Care Specialist
  • Quality Assurance
  • Welfare Case Management
  • Vocational Rehabilitation Counselor
  • Business Development
  • Marketing
  • Recruiter
  • Employment Specialist
  • Contracting
  • Negotiations
  • Case Manager
  • Customer Service
  • Community Liaison
  • Coordinator
  • Program Management
  • US Department of Homeland Security
  • Fundraising
  • Bilingual Criminal Justice Professional
  • Facility Administration
  • Investigations
  • US Homeland
  • Corporate Security
  • Private Security
  • Microsoft Software Experience
  • Information Systems
  • Disaster recovery planning
  • Delivery assurance
  • Cultural awareness
  • Project leadership
  • Work Planning and Prioritization
  • Forecasting and reporting
  • Time management
  • Project implementation
  • Performance assessments
  • Analytical thinking
  • Problem-solving
  • Risk assessment
  • Project management
  • Budget management
  • Public speaking
  • Stakeholder engagement
  • Client relationships
  • Team leadership & development
  • Resource allocation
  • Multitasking and organization
  • Quality assurance
  • Industry knowledge
  • Attention to detail

References

  • Mrs. Meredith Narayanan, Director, Healthy Start of SWFL, Professional Reference, (315) 405-1305
  • Mrs. Tatiana Torres, Fatherhood Care Coordinator, Healthy Start of SWFL, Professional Reference, (941) 623-7388
  • Mr. John Mead, Human Resources, Human Services / Retired, Professional Reference, (239) 601-4932
  • Ms. Heather Thomas, Care Coordinator, Macon County Health Department, Personal Reference, (217) 853-4559
  • Ms. Kelly Palmer, Regional Director, Big Brothers & Big Sisters, Professional Reference, (239) 237-2624
  • Mr. Arcelyn Pierre, Human Services, Legal Professional/ Private Caregiver, Professional Reference, (786) 619-5621

Volunteer Experience

  • Hurricane Ian Relief & Assistance Events, Fort Myers, FL
  • Big Brothers & Big Sisters of Southwest Florida Hurricane Ian Relief Events
  • Cerebral Palsy Organization in Naples, FL
  • Epilepsy Organization in Naples, FL
  • Alzheimer's Association & Alzheimer's Support Network Activities in Naples, FL
  • Parkinson's Association Activities in Naples, FL
  • Liaison for Clients and Families with local community resources / providers in Collier and Lee County
  • Municipal Court & State Attorney's Office in Ponce, PR
  • Animal Shelter in Juana Diaz, PR
  • Museum of Ponce, PR

Contributions

  • Proven experience in managing projects, demonstrating a deep understanding of cross-cultural nuances essential for an organization’s success.
  • Demonstrated ability to rapidly scale teams and enhance productivity. Strong capacity for effective leadership and team development.
  • Skilled in collaborating across diverse socio-economic and/or demographic groups, adapting communication and leadership styles to mentor and engage multi-generational teams.
  • Awareness and adaptation of the latest trends and/or technologies to maintain competitive edge.
  • Expert in navigating complex projects and crisis scenarios, consistently fostering growth and organizational resilience.
  • Adept at leading strategic initiatives that have expanded an organization’s market presence and increased profitability, showcasing a forward-thinking approach to business challenges.
  • Optimized operations to boost efficiency and reduce costs, significantly improving organizational workflows and productivity.
  • Strong command over financial management, adept at budgeting and resource allocation that maximizes financial health and project viability.
  • Fostered a culture of innovation, creative solutions and technological advancements.
  • Proven management of relationships with key stakeholders, effectively aligning internal and external objectives to drive strategic consensus and success.
  • Provided education and resources related to infection control to ensure the safety of Clients and Families.
  • Successful Liaison with Community Service Resources / Providers, Hospitals, Rehabilitation and Assisted Living Facilities.
  • Successful management and allocation of over $1M+ State of Florida Department of Vocational Rehabilitation Funds.
  • Successful enrollment of Clientele in college / job-training programs.
  • Expert Interpreter / Translator services to Employers, Service Providers, Clientele and the Court as needed.
  • Successful contributions to PR State and Local Regulations and Standards, and the American Correctional Association (ACA) Regulations and Procedures.

Link

https://www.linkedin.com/in/enrique-albertorio-11bb0165

Timeline

Fatherhood Program Coordinator

Healthy Start
05.2024 - 07.2024

Addiction Specialist

Lighthouse Addiction Services
05.2023 - 05.2024

Assistant Facility Administrator

True Core Behavioral Solutions
01.2023 - 02.2023

Care Specialist / Business Development / QA

Trust Care Nurse Registry (Khanel Healthcare Inc.)
11.2021 - 11.2022

Home Care Specialist / Business Development / Quality Assurance

Golden Care In Home Care
03.2021 - 11.2021

Access Control Officer / Part-time

Bay Colony Community
11.2019 - 02.2021

Safety & Security Officer

Artis of Naples
04.2019 - 02.2021

Client Specialist / Quality Assurance

Right at Home In Home Care and Assistance
11.2014 - 03.2019

Child Welfare Case Manager

Lutheran Services / FL Department of Children and Families
02.2014 - 11.2014

Vocational Rehabilitation Counselor

State of FL Division of Vocational Rehabilitation / FL Department of Education
06.2011 - 01.2014

Employment Security Representative

State of FL Agency for Workforce Innovation
09.2009 - 06.2011

Bilingual Consultant / Advisor / Interpreter

Self-Employed
06.2002 - Current

Bachelor's Degree - Criminal Justice in Investigations

Interamerican University of Puerto Rico

Internship - Criminal Justice

Circuit Court & State Attorney's Office
ENRIQUE ALBERTORIO