Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
Generic

Enrique Balderas-Lemus

Austin

Summary

Motivated college student with hands on experience in technical support and helpdesk operations. Known for strong communication, time management and troubleshooting skills. Ready to contribute to a dynamic team and enhance user experiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Computer Support Intern

Housing Authority of the City of Austin
Austin
01.2026 - 05.2026
  • Delivered technical support to staff and residents for resolution of computer-related issues.
  • Troubleshot software and hardware problems across various devices to restore functionality.
  • Configured hardware and software, installed updates, and troubleshot issues.
  • Maintained inventory of computer equipment and ensured proper functioning.
  • Logged support requests and resolutions in a tracking system for improved service management.
  • Collaborated with team members to improve IT service delivery processes.
  • Developed user documentation for system upgrades and new applications.

Customer game support

IEnergizer
Austin
11.2025 - 12.2025
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Addressed customer requests and answered questions to enhance satisfaction.
  • Leveraged software and tools to streamline processes and enhance operational performance.

Fulfillment Associate

Academy Sports + Outdoors
Austin
01.2025 - 08.2025
  • Operated warehouse equipment to efficiently pick, pack, and ship customer orders.
  • Resolved issues with orders, including missing or incorrect items, to ensure timely delivery and customer satisfaction.
  • Assisted customers with product inquiries and locating items to improve overall shopping experience.
  • Organized merchandise on shelves to enhance product visibility and accessibility.
  • Followed safety protocols while handling merchandise and operating machinery
  • Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.

Parking Lot Associate

Central Market HEB
Austin
02.2024 - 11.2024
  • Ensured cleanliness and organization of outdoor shopping areas to enhance customer experience.
  • Operated equipment for moving carts and managing merchandise displays, facilitating smooth shopping flow.
  • Collaborated with team members to ensure efficient workflow during peak hours.
  • Followed safety protocols while handling equipment and merchandise daily.
  • Expressed gratitude to customers upon departure, contributing to positive customer service experience.
  • Maintained the number of shopping carts at the front entrance of the store.

In-Store Shopper

HEB Grocery Store
Austin
03.2022 - 12.2023
  • Guided customers in selecting products and addressing inquiries to enhance shopping experience.
  • Conducted personalized shopping services for clients based on their preferences, sizes, and needs.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Fostered positive relationships with grocery store personnel through consistent professionalism and friendliness.
  • Organized consistent hourly deliveries by smoothly selecting and purchasing items.

Education

Associate of Applied Science - IT Local Area Networks- Specialization CyberSec

Austin Community College
Austin, TX
12-2026

High School Diploma -

Akins Early College High School
Austin, TX
06-2022

Skills

  • Technical support
  • Remote support
  • Network troubleshooting
  • Hardware troubleshooting
  • Network configuration
  • Software installation
  • Operating systems
  • Basic python programming
  • Team collaboration

Languages

Spanish
Limited
English
Native/ Bilingual

Certification

Google IT support professional Certificate

Accomplishments

Occupational skills Award: Computer programming

Timeline

Computer Support Intern

Housing Authority of the City of Austin
01.2026 - 05.2026

Customer game support

IEnergizer
11.2025 - 12.2025

Fulfillment Associate

Academy Sports + Outdoors
01.2025 - 08.2025

Parking Lot Associate

Central Market HEB
02.2024 - 11.2024

In-Store Shopper

HEB Grocery Store
03.2022 - 12.2023

Associate of Applied Science - IT Local Area Networks- Specialization CyberSec

Austin Community College

High School Diploma -

Akins Early College High School

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Enrique Balderas-Lemus