Enrique Bermúdez
Summary
With a proven ability to understand and address customer needs, developed through my experience as a Customer Service Agent, I am now focused on driving strategic growth as a Business Development Specialist. I am passionate about identifying new market opportunities, building strong partnerships, and delivering value-driven solutions that contribute to long-term success and client satisfaction. Adept at fostering team collaboration and delivering results in dynamic environments. Known for strong negotiation skills and adaptability to changing market conditions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Development Specialist
PayPerHead
06.2023 - Current
- Conducted thorough market research to identify key prospects and understand industry trends.
- Contributed to the development and implementation of strategic business development initiatives aligned with company goals.
- Worked cross-functionally with product and marketing teams to refine offerings and messaging for target markets.
- Tracked and analyzed business development activities to identify areas for improvement and optimize performance.
- 5 years 11 months
Customer Service Agent
PayPerHead
08.2022 - 06.2023
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Managed high workload through phone, email, and live chat simultaneously. Demonstrating excellent time management skills, and maintaining efficiency without sacrificing quality service.
- 11 months
Wagering Representative
PayPerHead
06.2019 - 08.2022
- Responded to customer calls, learning proper phone etiquette, and work ethic.
- Enhanced company reputation by providing exceptional customer service and support.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- 3 years 3 months
Education
Bachelor of Modern Languages - Foreign Languages and Literatures, General
Universidad De Margarita - Unimar
04.2020
Skills
- Data Analysis
- Presentation Skills
- New business opportunities
- Proposal writing
- Competitive analysis
- Customer Relationship Management (CRM)
Certification
EF SET English Certificate 78/100 (C2 Proficient)
Languages
English (Professional Working)
Spanish (Native or Bilingual)
Timeline
Business Development Specialist
PayPerHead
06.2023 - Current
Customer Service Agent
PayPerHead
08.2022 - 06.2023
Wagering Representative
PayPerHead
06.2019 - 08.2022
Bachelor of Modern Languages - Foreign Languages and Literatures, General
Universidad De Margarita - Unimar
Similar Profiles
Ricardo D. RieraRicardo D. Riera
Senior Customer Service Agent at PayPerHeadSenior Customer Service Agent at PayPerHead
D'ONCEE’ WILLIAMSD'ONCEE’ WILLIAMS
Business Development Specialist at A&D MortgageBusiness Development Specialist at A&D Mortgage
Austin BoyerAustin Boyer
Business Development Specialist at Comeback CareBusiness Development Specialist at Comeback Care
OLENA PYSAREVAOLENA PYSAREVA
Business Development Specialist at Smurfit WestRock Packaging SolutionsBusiness Development Specialist at Smurfit WestRock Packaging Solutions
Rossy PerezRossy Perez
Business Development Specialist at Magaya CorporationBusiness Development Specialist at Magaya Corporation