Summary
Overview
Work History
Education
Skills
Timeline
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Enrique Calzado Martinez

Hiealeah,FL

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Enthusiastic Client Service professional with 4 years of client interface experience. Well-versed in delivery services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives.

Overview

8
8
years of professional experience

Work History

Financial Services Assistant

Amscot
Miami, Florida
05.2023 - Current
  • Assisted customers with financial inquiries and provided accurate information regarding policies and procedures.
  • Maintained customer records in accordance with company guidelines and regulations.
  • Processed incoming payments, including cash, checks, credit cards, or automatic debits.
  • Reviewed and updated customer profiles as needed.
  • Resolved customer complaints in a timely manner and communicated resolution to stakeholders.
  • Monitored account activity for suspicious transactions and reported any irregularities to management.
  • Performed data entry tasks to update customer information in the system.
  • Answered customer phone calls promptly, professionally, and courteously.
  • Developed relationships with clients through providing excellent service while troubleshooting issues.

Costumer Assistant

Amazon
Tamarac, FL
06.2022 - 05.2023
  • Consulted with customers to discuss concerns and offer detailed information.
  • Maintained thorough and detailed documentation of customer interactions and outcomes.
  • Proactively recommended changes based on consumer needs and market trends to grow company.

Cotumer Services Representative

EDS Delivery Corporation
Hialeah, FL
05.2016 - 05.2022
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.

Education

High School Diploma -

Martires Del 12 De Septiembre
Havana
06.2013

Some College (No Degree) - English

Miami Dade College
Miami

Skills

  • Route management
  • Active listening
  • System implementation
  • Call center experience
  • Microsoft Office
  • Friendly, positive attitude
  • Multitasking
  • Conflict resolution

Timeline

Financial Services Assistant

Amscot
05.2023 - Current

Costumer Assistant

Amazon
06.2022 - 05.2023

Cotumer Services Representative

EDS Delivery Corporation
05.2016 - 05.2022

High School Diploma -

Martires Del 12 De Septiembre

Some College (No Degree) - English

Miami Dade College

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Enrique Calzado Martinez