Mercedies Cadet
Amscot Financial
Lauderhill,FL
9
Years of experience
Detailed-oriented professional with proven track record in supporting financial operations and client management. Known for high standards and results-driven approach, consistently fostering team collaboration and adapting to changing needs. Skilled in financial reporting, client relations, and problem-solving.
Work History
Financial Services Assistant
2 Years 1 Month- Processed customer transactions accurately and efficiently, ensuring compliance with financial regulations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new staff on operational procedures and software systems for enhanced performance.
- Maintained detailed records of client interactions and transactions to support audit processes.
- Supported compliance efforts by ensuring adherence to regulatory guidelines.
- Handled sensitive client information using safeguarding practices, maintaining strict confidentiality standards at all times.
- Maintained balanced cash drawer and audits during opening and closing shifts.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Organized contracts and documents on down time.
- Assisted in the development of financial plans by gathering pertinent data from clients, aiding in tailored recommendations for their financial goals.
- Developed professional relationships with clients while managing their accounts, leading to high levels of retention and loyalty.
- Managed office inventory and ordered new supplies when items were running low.
- Maintained clean branch in a presentable manner for customers and employees.
To-Go Specialist
1 Year 11 Months- Increased repeat business by consistently providing friendly and attentive service.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Handling food packaging, sending accurate food orders to delivery 3rd party apps such as UberEats, DoorDash etc..
- Maintained a courteous, empathetic attitude towards customers, minimizing complaints.
- Keeping cleaned sanitized area.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
Cashier
1 Year 2 Months- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Returned go backs to proper aisles and shelf.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Retail Sales Associate
1 Year 4 Months- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Cultivated customer relationships and boosted customer satisfaction by proactive attendance to customers.
- Resolved complaints and calmed agitated customers to prevent escalation to managers.
- Stayed up-to-date on new program offerings, and made recommendations to customers based on their interests.
- Returned merchandise on racks and folded apparel on display. Performed all opening and closing duties based upon shift assignment, and increased efficiency, by preparing necessary items and information for the coming shift.
- Assisted coworkers in rush-hour periods by opening another cashier line taking extra customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Cashier
1 Year 9 Months- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Reduce drive-thru time to 6 minutes and handle each customer needs with care and satisfaction.
- Promoted to a line cook.
- Examined food expiration times. Keeping cleaned sanitized area working with food.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed to stocked, organize, cleaned shelving, floors, freezers, and coolers.
- Prioritized notifying supervisor about any issues with deliveries, food quality, equipment, or employees.
- Cleaning check-out area and front entrance by washing windows, removing trash, moping and sweeping entry and exit doorways.
Education
HS Diploma - LPN
Skills
POS systems operations
APOS systems
Kiosk systems
Microsoft office
Microsoft excel
Customer service
Critical thinking
Thrives under fast paced environment
Maintains heavy work-flow during rush hours
Patience and empathy
Time management skills
Cleaning and sanitizing
Reliability and punctuality
Cash handling and management
Loss prevention
Languages
English
Native or Bilingual
Timeline
Financial Services Assistant
Amscot Financial
05.2024 - 06.2026Read More
Cashier
Dollar Tree
12.2022 - 02.2024Read More
To-Go Specialist
Miller’s Ale House
09.2022 - 08.2024Read More
Retail Sales Associate
Macy’s
01.2020 - 05.2021Read More
Cashier
Pollo Tropical
10.2017 - 07.2019Read More
South Dade Senior High School
HS Diploma from LPN
Read More