William Kunz
Murray,Utah
Summary
Dynamic professional with a strong background in parts management and administrative services. Skilled in conflict mediation and technical proficiency, contributing to improved service quality and operational efficiency. Dedicated to fostering team development and ensuring optimal resource allocation.
Overview
11
11
years of professional experience
Work History
Parts Manager / Administrative Services
Alliance Laundry Systems
South Salt Lake
12.2023 - 07.2026
- Yearly Parts Revenue increase from $500,000 to $1,200,000 Million over 3 years.
- Managed inventory levels to ensure timely availability of parts for production lines.
- Oversaw parts procurement processes, optimizing vendor relationships and purchasing strategies. Leading to an
- Implemented inventory management systems to enhance tracking and reduce excess stock.
- Analyzed parts demand trends to improve forecasting accuracy and minimize shortages.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Maintained meticulous records of parts warranties, ensuring customers received entitled benefits and fostering trust.
General Manager
Hyatt
Sandy, UT
12.2022 - 12.2023
- Led operations to enhance guest satisfaction and ensure seamless service delivery.
- Streamlined departmental processes, resulting in improved team efficiency and service quality.
- Developed and implemented training programs for staff, fostering a culture of excellence and accountability.
- Oversaw budget management, ensuring optimal resource allocation and cost control measures were in place.
- Improved location NPS score of 36 to 79 percentile.
General Manager
Jimmy Johns
Midvale, UT
01.2016 - 12.2022
- Led store to become one of the first $1,000,000 stores in annual sales within our franchise.
- Led operational strategies to develop my team in order to increase guest satisfaction, and streamline in house delivery.
- Managed budgeting processes, ensuring financial targets were consistently met across departments.
- Implemented quality control measures, resulting in improved compliance with brand standards.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
Associate of Applied Science - Information Systems
SLCC
UtahSkills
- Technical Blueprint Interpretation
- ERP systems including SAP
- Inventory management
- Invoice processing
- Improving customer satisfaction
- Inventory auditing
- Vendor relations
- POS systems operations
- Administrative oversight
- Conflict mediation
- Team Building and Development
- Ordering Materials
- Exploded view
- Collections
Timeline
Parts Manager / Administrative Services
Alliance Laundry Systems
12.2023 - 07.2026
General Manager
Hyatt
12.2022 - 12.2023
General Manager
Jimmy Johns
01.2016 - 12.2022
Associate of Applied Science - Information Systems
SLCC